DHL Express Germany GmbH
Heinrich-Brüning-Str. 5
Postcode/ City: 53113 Bonn
Telephone: +49 (0)228/ 306-0
E-mail: impressum[at]dhl.com
Represented by the Managing Directors:
Markus Reckling
Kris Van Humbeeck
Chairman of the Board:
Sabine Müller
Legal notice
Commercial Register No:
Registration court HRB 13192 AG Bonn
Turnover Tax ID No:
DE 814145736
Supervisory Authority according to § 5 (1) No. 3 German Teleservices Act for mail transportation up to 1,000 gram:
Bundesnetzagentur für
Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen (BNetzA)
Tulpenfeld 4, 53113 Bonn
Germany
Telephone: +49 / (0) 228 / 14-0
To enable us to pass on and deal with your enquiry more quickly, we ask that you use our contact form for general queries, complaints, orders or requests for information.
Website:
Objection/ dispute resolution
The European Commission provides a platform (http://ec.europa.eu/consumers/odr) for reaching out-of-court settlements. This gives consumers the opportunity to settle disputes relating to their online orders without involving a court.
General Information according to § 36 of the German Law about alternative dispute resolution (VSBG):
DHL Express Germany GmbH are obliged to participate in dispute resolution procedures before a consumer arbitration board to the following extent. Senders who post items as consumers under our standard terms and conditions (GTC) and their recipients, if they are also consumers, may call upon the consumer arbitration board to settle disputes regarding rights and obligations in the event of loss, theft or damage to shipments or the infringement of their own rights to which they are entitled on the basis of a statutory order pursuant to Section 18 of the Postal Act (PostG) if it has not been possible to reach an agreement with DHL.
The responsible consumer arbitration board is the
Schlichtungsstelle Post (Referat 318)
Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen
Tulpenfeld 4
53113 Bonn
www.bundesnetzagentur.de/post-schlichtungsstelle
In all other aspects DHL Express Germany GmbH will not participate in any dispute resolution process according to the VSBG.