Legal notice

 

DHL Express Germany GmbH

Heinrich-Brüning-Str. 5
Postcode/ City: 53113 Bonn
Telephone: +49 (0)228/ 306-0
E-mail: impressum[at]dhl.com

Represented by the Managing Directors:
Markus Reckling
Kris Van Humbeeck

Chairman of the Board:
Sabine Müller

Commercial Register No:

Registration court HRB 13192 AG Bonn

Turnover Tax ID No:

DE 814145736

Supervisory Authority according to § 5 (1) No. 3 German Teleservices Act for mail transportation up to 1,000 gram:

 

Bundesnetzagentur für
Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen (BNetzA)
Tulpenfeld 4, 53113 Bonn
Germany
Telephone: +49 / (0) 228 / 14-0

www.bundesnetzagentur.de

To enable us to pass on and deal with your enquiry more quickly, we ask that you use our contact form for general queries, complaints, orders or requests for information.

 

Website:

www.dhl.de/express

Objection/ dispute resolution

The European Commission provides a platform (https://ec.europa.eu/consumers/odr) for reaching out-of-court settlements. This gives consumers the opportunity to settle disputes relating to their online orders without involving a court.

General Information according to § 36 of the German Law about alternative dispute resolution (VSBG):
In the event that consumers call upon the consumer arbitration board of the Federal Financial Supervisory Authority to settle disputes regarding rights and obligations in the event of loss, theft or damage to shipments or the infringement of their own rights to which they are entitled on the basis of a statutory order pursuant to Section 18 of the Postal Act (PostG), DHL Express Germany GmbH is obliged to participate in a dispute resolution process according to VSBG.

Prerequisite for calling the consumer arbitration board is a previous unsuccessful attempt to settle the dispute between the consumer and DHL Express Germany GmbH themselves.

The responsible consumer arbitration board is the
Schlichtungsstelle Post (Referat 318)
Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen
Tulpenfeld 4
53113 Bonn
www.bundesnetzagentur.de/post-schlichtungsstelle

In all other aspects DHL Express Germany GmbH will not participate in any dispute resolution process according to the VSBG.