Make sure that your parcels are only delivered to the recipient in person - after the identity and - where applicable - the age have been checked against the identity card and documented.

YOUR BENEFITS

Prevents mail order fraud and takes care of particular aspects of the protection of minors (e.g., when sending alcoholic drinks, media with an 18 age rating, or medicines requiring a doctor's prescription)

• Secure and personal delivery: You ensure that the item is only handed over to the recipient in person. 

• Check on identity and age: A documented identification of the recipients is performed, supported by the ID card presentation. 
• Attractive price: EUR 2.99 plus VAT in addition to the price of a parcel 

Infosheet Ident-check

The Named person only service ensures in an uncomplicated and cost-effective way that your parcels are only delivered to the recipient in person or to an authorized person.

YOUR BENEFITS

• Discretion in dispatch: You ensure that your parcel is only handed over to the recipient in person or to a person he/she has specially authorized
• ID card-supported identification: A documented identification of the recipient is performed, supported by his/her ID card, if the deliverer does not know the recipient personally and thus cannot guarantee that he/she is the correct recipient
• Attractive price: EUR 1.69 plus VAT in addition to the price of a parcel

Infosheet Named person only

With the Visual check of age service, you commission DHL in an uncomplicated and convenient way that your parcels are not handed over to children and adolescents under the age of 16 or 18 years.

YOUR BENEFITS

The service takes into account the recipient's age at the moment of delivery, e.g., when sending CDs/DVDs with age restrictions (FSK 16) and PC and console games (USK 16).

• Supporting the protection of minors
  • You specify the minimum age of the recipient (either 16+ or 18+ years)
  • Your parcel will only be handed over to the recipient in person or to persons in the recipient's household who meet the specified minimum age
  • The recipient's age is verified by his personal identity card if the mail carrier doubts that the recipient meets the minimum age
• Attractive price: EUR 1.19 plus VAT in addition to the price of a parcel

Infosheet Visual check of age

With the Delivery day service you can specify the day on which your shipment should be delivered. By integrating this service into your online shop, you can also offer your customers more flexibility for their parcel receipt. 

YOUR BENEFITS

For all items that are supposed to arrive on a particular day, e.g.:

• For birthdays or anniversaries: Your item reaches the recipient on a definite day
• On a specified publication date: Thus you ensure that your goods are not made public before the official date of appearance
• Attractive price: EUR 0.99 plus VAT in addition to the price of a parcel
• On a Saturday: Increase the probability of finding your customer at home during the first delivery attempt. Your customer saves himself the trip to the retail outlet

Infosheet Delivery day

By using the No neighbor delivery service, you can exclude an alternative delivery to the neighbor if your customer is not available when the delivery is made.

YOUR BENEFITS

For all items with sensitive contents, where the privacy is to be protected on delivery, such as erotic or hygiene articles

• Discreet delivery: Protect your customers' privacy by not delivering items with sensitive contents to a neighbor

• Attractive charge: EUR 0.99 plus VAT in addition to the price of a parcel

Infosheet No neighbor delivery

The future belongs to companies that actively engage in climate protection. Therefore, use the GoGreen shipping service and support climate protection projects to offset emissions.

YOUR BENEFITS

• Sustainable Shipping: With GoGreen, you make a sustainable contribution to climate protection.
  You offset the transport-related CO2e emissions of your individual parcel volumes.
• A Sustainable Image
  • Each year, you receive a certificate documenting your CO2e emissions savings.
  • By utilizing GoGreen communication materials, you send a clear signal of your commitment to environmental protection in your customer communications
• For Your International Parcels also: You can use GoGreen for your domestic and international shipping with DHL Paket.
• Attractive price: EUR 0.02 plus VAT in addition to the price of a parcel

Infobsheet GoGreen

With GoGreen Plus*, we offer a sustainable shipping option in which CO2e emissions in  domestic parcel transport are reduced through measures such as the use of electric vehicles in transport or heat pumps in buildings.

YOUR BENEFITS

• Actual CO2e reduction: Transport-related emissions from your shipments are proportionally accounted for and directly reduced within our own logistics network in Germany - depending on the measures implemented - by up to 95%.
• Reliable verification: You receive an annual certificate, independently audited, confirming your reduced CO2e emissions.
• Visible commitment: References in shipment information make your climate protection efforts transparent and understandable to customers and the general public.

Infosheet GoGreen Plus

Ensure that your parcels are protected against loss and damage, even if their value exceeds the liability limit of EUR 500. Higher values (except for class II valuables*) can be assured with the additional insurance service up to EUR 25,000.

YOUR BENEFITS

 For all parcels where you wish to avoid financial loss or damage despite sufficient packaging. With the Additional insurance you safeguard yourself for the unlikely case of the loss of your item. 

• Security against financial risks caused by loss or damage 
• You ensure that goods valued at more than EUR 500 are protected and thus avoid disputes in the event of damage occurring 
• Protection for the item during the entire transportation process 

Attractive price

• EUR 6.99 in addition to the price of a parcel for parcels valued up to EUR 2,500 (Additional insurance A)** 
• EUR 19.99 in addition to the price of a parcel for parcels valued up to EUR 25,000 (Additional insurance B)** 

Infosheet Additional insurance

With the Cash on Delivery service, you ensure that delivery only takes place after payment of the specified amount.

YOUR BENEFITS

• Security
  • No risk of payment default, since the goods are not handed over until payment is made
  • No check on credit worthiness is required (particularly useful when sending to someone who placed his first order)
• Increased liquidity: Completing the payment quickly increases liquidity, because normally the money is transferred to you within 1-2 working days of the item being delivered
• Discretion for your recipients: By paying in cash, the purchase will not show up on the bank account statement
• Attractive price: EUR 7.49 plus VAT in addition to the price of a parcel (collection charge is included)

Infosheet Cash on delivery

When sending goods of an exceptional format or with special packaging features take advantage of flexible manual processing that brings your parcels safely and quickly to the recipient.

YOUR BENEFITS

For all items that, due to their dimensions or special packaging features (see below), require special manual processing that differs from the normal machine-based distribution technology

• Flexibility: Through the possibility of sending parcels that differ from standard sizes or require manual individual processing due to special packaging features
• Attractive charge: EUR 21.00 plus VAT in addition to the price of a parcel

BULKY GOODS INCLUDE THE FOLLOWING ITEMS:

• Items that deviate the dimensions (15 x 11 x 1 cm / 120 x 60 x 60 cm) (maximum dimension: length: 200 cm; girth measurements: 360 cm)

Items that require special operational handling due to:

• Form of packaging
  • Round items (maximum dimensions: length: 200 cm diameter: 60 cm)
  • Items with triangular cross-section
  • Items where parts of the packaging protrude
  • Items that have an uneven supporting surface and are unstable
  • Items that are not cuboid
  • Items that cannot be transported stably on the sorting systems e.g. by uneven surface or spreading packaging parts and that are unstable
• Special packaging features
  • Items with loose string or strapping
  • Items that cannot be transported on the sorting systems due to the external nature or their unstable contents and inadequate internal packaging 
• Packaging material
  • Some synthetics/films
  • Metal
  • Wood/engineered wood
  • Fabric
  • Items with rubber bands/strapping or with outer packaging/packaging material

Fact Sheet bulky goods

In case the recipient cannot be determined at the given address, your undeliverable item gets a second chance to reach the recipient - thanks to the retail outlet routing service. Rather than being returned immediately to you, the undeliverable item will be held at the nearest retail outlet that has a parcel collection point for collection by the recipient. Your recipient will be informed of this by e-mail. If the item is collected, the time and costs involved in returning it can be avoided.

YOUR BENEFITS

• Avoiding returns: You can reduce the number of undeliverable items returned to you and avoid having to resend them.
• Greater customer satisfaction: You improve customer satisfaction by having an e-mail notification sent to yourself or the recipient of any undelivered item that is held at the retail outlet for collection. That means your item has a second chance to reach its recipient.
• Opportunity to interact: As an alternative to the collection notification sent by DHL, you can also contact your customer directly. This enables you not only to request all the relevant information, but it is also a great opportunity to interact with your customers, for example, for increasing customer loyalty or improving the address quality.
• Attractive price: There is no initial charge for ordering the retail outlet routing service; charges only apply if the item cannot be delivered (recipient unknown at the address provided) and is therefore sent to the retail outlet for collection (Parcel EUR 1.99 in each case / Warenpost - Merchandise Mail € 1.49 in each case, plus VAT). If the item is not collected from the retail outlet, it will be returned to the sender, which is subject to the return fee.

Infosheet Retail Outlet Routing

With the parcel recall service you can stop your DHL Paket or DHL Kleinpaket throughout Germany even after it has been handed over to DHL, e.g. if you suspect payment default or if the order is cancelled at short notice.*

* The parcel can only be stopped if it has not been loaded into the delivery vehicle.

YOUR BENEFITS

• In the event of suspicion of mail order fraud: Recall your DHL Paket and/or DHL Kleinpaket to avoid the loss of your merchandise if you suspect your customer will default on payment or if your customer's credit rating is poor
• Flexible response to changes in customer requests: If your customer has cancelled or changed the order, or made an error when entering the order, you can stop the delivery of the goods and thus get them back quickly
• Attractive price: The parcel recall service becomes chargeable only if your request can be completed successfully, meaning that your parcel is returned; return fee:
  • EUR 4.00 per DHL Paket plus VAT
  • EUR 2.00 per DHL Kleinpaket plus VAT

Infosheet Parcel Recall

With the individual collection order service, you can arrange for your items to be conveniently picked up at your preferred address anywhere in Germany. Simply arrange pick-up online or through our DHL Customer Service.

YOUR BENEFITS

• Day-definite pick-up: Monday to Saturday Arrange collection by 10:00 p.m. for the following day

• Available with label printing: The DHL deliverer provides you with the label at time of collection 

• Various ways to order: Order pick-up online in the Post & DHL Business Customer Portal or by e-mail/telephone via DHL Customer Service*

• Flexibility: Flexible order placement and management up to 14 calendar days in advance 

• High degree of transparency: Thanks to comprehensive documentation of the order status

• Attractive price 

  • Individual collection order (for DHL Paket, DHL Retoure, DHL Retoure Online) EUR 1.49**

  • Individual collection order (for DHL Retoure with pick-up and label) EUR 1.99**

* If ordered via DHL Customer Service, a surcharge of EUR 2.50 will be charged for every item commissioned

** Per item, in addition to the parcel price

Individual collection order