For certain product groups such as high-value goods, it is extremely important that they are delivered to your customers in person. Use the DHL Ident-Check service to make sure your parcels are only released to the recipient in person - after proof of identity and (where relevant) age are checked and documented.
Benefits of Ident-Check
- Secure and personal delivery
- Prevents mail order fraud
- Better compliance with youth protection rules
Identity check - for a reliable delivery
Are you interested in sending items with an identity check?
I am already a business customer of DHL Paket and would like to send goods with Ident-Check.
I am not yet a business customer of DHL Paket but am interested in sending goods with Ident-Check.
Ident-Check | Named Person Only | Visual Age Check | |
---|---|---|---|
Information required from sender | First name Last name Date of birth and/or minimum age |
First name Last name |
Minimum age (16 or 18) 2 |
Release to an authorized person | - | ![]() |
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Check at the point of delivery | ID checked and documented | ID checked only if the recipient is not personally known to the deliverer | ID checked if the recipient is not obviously above the specified minimum age |
Price | EUR 2.99 | EUR 1.49 | EUR 0.99 |
1 This requires a "specific" authorization to be issued, i.e. a letter with the following information: "Person XY is authorized to receive the item with the number 123 on my behalf" (the notification card meets this requirement). A general authorization such as "Person XY is authorized to represent me in postal matters." is not sufficient.
2 You must already have checked the age of the purchaser - and of the recipient if they are different - before you send the item.
3 Authorization can be given to anyone above the specified minimum age.