For certain products such as high-value goods, alcohol, tobacco or media with a 18 age rating, it is extremely important that they are delivered to your customers in person. Use the DHL Ident-Check service to make sure your parcels are only released to the recipient in person - after proof of identity and (where relevant) age are checked and documented.

Benefits of Ident-Check

  • Secure and personal delivery
  • Prevents mail order fraud
  • Better compliance with youth protection rules

Identity check - for a reliable delivery

Are you interested in sending items with an identity check?

I am already a business customer of DHL Paket and would like to send goods with Ident-Check.

To the Post & DHL Business Customer Portal

I am not yet a business customer of DHL Paket but am interested in sending goods with Ident-Check.

Become business customer

When a parcel is shipped with Ident-Check, it will only be handed over to the recipient in person after a successful identity verification. Delivery to an authorized representative is not possible.
Our delivery person will scan the required ID details of the recipient using a handheld device.
Only the following information will be captured: First and last name, Date of birth, Issuing authority, ID number and Nationality.
The first and last name, and where applicable, the date of birth on the ID will be checked against the provided information by the sender.

The Ident-Check service is already included in your contract and can be ordered directly via DHL's dispatch logistics system ("Send" function in the Post & DHL Business Customer Portal). You can also use the service if you program your own dispatch logistics systems in-house. Simply send us the recipient's first name and last name, and the minimum age and/or date of birth. We will handle the identity check for you at the point of delivery.

  • High-value products such as designer fashion or electrical items
  • Highly sensitive content which must be delivered to the recipient in person, such as important documents
  • Alcohol and spirits
  • Tobacco products, e-cigarettes and accessories
  • CDs, DVDs and Blu-ray discs with a 18 age rating
  • Video games for computers and consoles with a 18 age rating
  • etc.

EUR 2.99 plus VAT, in addition to the parcel price

  Ident-Check Named Person Only Visual Age Check
Information required from sender

First name

Last name

Date of birth and/or minimum age

First name

Last name

 Minimum age
(16 or 18) 2
Release to an authorized person -  1  3
Check at the point of delivery ID checked and documented ID checked only if the recipient is not personally known to the deliverer ID checked if the recipient is not obviously above the specified minimum age
Price EUR 2.99 EUR 1.49 EUR 0.99

 

1 This requires a "specific" authorization to be issued, i.e. a letter with the following information: "Person XY is authorized to receive the item with the number 123 on my behalf" (the notification card meets this requirement). A general authorization such as "Person XY is authorized to represent me in postal matters." is not sufficient.
2 You must already have checked the age of the purchaser - and of the recipient if they are different - before you send the item.
3 Authorization can be given to anyone above the specified minimum age.

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