Digital posting receipt

Our new digital posting receipt makes it even easier to ship parcels and goods. Post your items yourself at a retail outlet, parcel shop, Packstation or with one of our couriers, and you will conveniently receive the posting receipt by digital means at the e-mail address you entered during the shipping process.*

Or maybe as a DHL business customer you'd like to make returns even more convenient for your recipient customers? Just let us know your customer's e-mail address and we'll send the posting receipt digitally by e-mail.

Benefits

Better digital overview of your shipments
Easy access to online shipment tracking
Convenient posting options (posting at retail outlets, parcel shops and Packstations, or handover to a parcel courier)

This is how it's done:

1

Frank your shipment or return as usual and enter the sender's e-mail address.

2

Post your item at a retail outlet, parcel shop, Packstation or with one of our couriers.

3

We will conveniently send the posting receipt digitally to the specified e-mail address.

FAQ

What are the requirements for using the service?

To receive a digital posting receipt, the e-mail address of the person posting (sender) must be included and sent to us in the shipment data.

DHL Paket business customers: Business customers must enter the sender's e-mail address when parcels are being prepared for shipping. This can be done using the "Versenden" (send) function on the Post & DHL Business Customer Portal or an EDI interface (in-house programmers).
DHL Retoure Online: The e-mail address of the original recipient (who is now the sender) must be entered when returns are being prepared for shipping. This can be done using the e-mail or customer e-mail field or, for in-house programmer business customers, an EDI interface.
Parcels franked with DHL online franking: The sender's e-mail address is requested by default, meaning that no additional information has to be included.

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How much does the digital posting receipt service cost?

Nothing. This service is free for our customers.

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Who can use the service?

In principle, any customer (private or business) can use this service. The only requirement is to enter the e-mail address of the posting customer when the shipment is franked. That way the address is included in the shipment data (PAN data). You can receive the new digital posting receipt only for individual shipments that have been posted at a retail outlet or a parcel shop or handed over to a courier. And for shipments posted at a Packstation, after entering the e-mail address you will receive a digital receipt.

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Which products or types of shipments feature a digital posting receipt?

A digital posting receipt is available only for shipments with shipment tracking (e.g., not for Päckchen/small packages). This includes parcels that have been franked online (service not available for items with postage purchased at a retail outlet), online returns and parcels posted as individual items by business customers (e.g., no Warenpost (merchandise mail)).

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Will I still get a paper receipt?

The digital posting receipt is an additional service. You will continue to receive a paper posting receipt when you hand over items at a retail outlet or a parcel shop or to a courier.

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What is the legal basis under data protection law for the digital posting receipt?

The data privacy notice for the digital posting receipt can be found here.

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* Requirement for receiving a digital posting receipt: The sender's e-mail address must be included in the PAN data. For Packstations, the email address must be entered when dropping off the parcel.

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Benefits

This is how it's done:

FAQ