Generally speaking, senders are responsible for making sure that an item is packaged appropriately. Some unfortunate consequences may indeed await parcels and small packages that have not been packaged properly.
If an item is severely damaged during transport, it will have to be re-packaged - by us. That takes time. In some cases, it could mean that the item fails to reach the intended recipient on time. The shipper may also have to pay additional costs.
In addition, if other shipped items, operating equipment or people are damaged or injured as a result of inadequately protected contents, the sender may face liability claims or claims for damages.
Customers who follow our DHL packaging guidelines can rest assured that the transport of their items will be fast, safe and secure. Suitable outer packaging (a sturdy cardboard box), the correct inner packaging (appropriate filler materials), and the right seals (no protruding strapping) give your merchandise the best possible protection.