Increase customer satisfaction and reach sustainability goals with DHL 2MH

Logo 50NRTH

Industry: Leisure and garden articles

Taregt group: End customers within the B2C and B2B segment

Product description: Greenhouses, raised beds, planter boxes, garden houses, pavilions (outdoor)

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"We benefit from working with DHL 2MH in many ways: the reliable logistic ensures a better overall result with significantly fewer complaints and returns. Customer satisfaction has significantly increased, particularly with our bulky goods, thanks to delivery to the point of use. Together with DHL, we find solutions for our ideas and continuously develop."

Alexander Kefer, Head of Logistics - 50NRTH

Alexander Kefer, Head of Logistics

The challenge

Founded in 2004, 50NRTH has been operating its own online shop for gardening products since 2010. In addition to its B2C online shop, 50NRTH also delivers business partners in Germany and Austria.

The previous logistics service provider did not offer the desired range of services while prices were rising at the same time. 50NRTH was also looking for a logistics partner who shares and contributes to the newly set sustainability goals.

The process

The cooperation with DHL 2MH started successfully at the end of 2022 and resulted in a quick setup within a few weeks. Currently, the interface integration is being worked on with active DHL support to further improve the processes for customers and thus save time and resources.

In terms of sustainability, 50NRTH is still at the start of its journey. To meet its own demands and customer requirements in climate protection, the company is currently focusing on the following areas:

  • Product Sustainability through a product range that is based on self-sufficiency demands and uses only FSC-certified wood. The company is officially FSC-certified since June 2022.
  • Optimized returns management with sustainable solutions. Reusable parts are used for the spare parts warehouse.

By cooperating with DHL 2MH, 50NRTH is well positioned to further advance its sustainability initiatives and to increase customer satisfaction as its shipment volumes grows.

The solution

  • Shipping within Germany and to Austria.
  • Saturday and holiday delivery and use of returns management.
  • Use of the Go Green service, other services may be focused on in the future.
  • New product ranges can be easily logistically integrated and therefore compensate the seasonality of the business with bulky garden product.

The result

  • With DHL 2MH, 50NRTH has the right solution for delivering particularly bulky garden products to customers safely, quickly and in perfect condition.
  • Customer satisfaction has improved considerably and the number of returns and complaints has been reduced by half. This makes a lasting contribution to the company's success and saves resources and process costs.
  • The company is an important provider in its market segment. Thanks to solid shipment volume growth, 50NRTH is on track for further success and optimistic about expansion.