Drop-off registered letters do not need to be scanned. However, the option exists so that they can be documented if needed (optional).

The receipt is signed by the postal employee or driver.

In principle, the customer does not receive a receipt.

No, refusal in EEE is not possible afterwards. Please return all items you do not wish to accept or that are not addressed to you immediately to Deutsche Post. This is the only way to ensure that the item reaches the correct recipient.

The customer is contractually obliged to scan and confirm the items in EEE on the same day.

The initial user is a so-called customer administrator in the Business Customer Portal (GKP). This user, designated by the customer (contract signatory), logs in with credentials sent by GKP via email. These users are also activated for 'Mail tracking.' Once the first login is completed successfully, the initial user can create additional employees and assign rights for 'Mail tacking' and 'Electronic Registered Mail Capture.'

Please request a new activation email from our technical support. Technical support is available at 0228 76367679 (German) or 0228 76367659 (English), Monday to Friday from 8 a.m. to 6 p.m.

Click on 'Forgot password or username' on the login page of the Business Customer Portal. Enter your username and click 'Send.' You will receive an email with instructions to reset your password.

If you forgot your username, click 'Forgot username?' and enter your registered email address and customer number. You will receive an email if we can identify a unique user.

Initially, all existing users will receive an email to activate and use the service in the Post & DHL Business Customer Portal. For adding additional users, please contact the initial user in your company.

Only the shipment number is rejected; a reason is not required and cannot be entered.

You can refuse acceptance for various reasons, e.g., if the shipment is not intended for you or you refuse acceptance. Scan the shipment and move it to the "Abgelehnt" column. Please return all rejected shipments immediately to Deutsche Post.

Possibly not all shipments were delivered to you or not all were recorded correctly. Wait until the next business day to see if the shipment is delivered. If it still does not arrive, contact customer service.

After completing the recording of your registered letters by clicking "Erfassung Abschließen", you can immediately download a list of your confirmed registered letters. The list is no longer available after a new recording session.

EEE is multi-client capable. Each service provider can work for multiple recipient customers. The service provider can easily switch between associated recipient customers in the EEE application using the top-left menu.

Please scan the shipments into an Excel file and save it as a CSV file. Once the application is available again, upload the file. This ensures your internal processes are not blocked.

If your handheld scanner cannot read a barcode, you can manually enter the shipment number in the designated field or use the arrow keys to move the shipment to 'Recorded' or 'Rejected.' Check the scanner's configuration.

Please wait 1–2 days to see if the shipment is delivered physically; otherwise, contact customer service.

In this case, simply scan the shipment or enter the shipment number manually. The shipment will then be assigned to you.

Unfortunately, we often receive shipments from abroad that cannot be scanned in EEE. Please try entering the foreign shipment number manually.

You need at least an internet connection and a handheld scanner. Your scanner should be able to read both barcodes and matrix codes. For scanning matrix codes, you need the 'Matrixcode Checker' application, available from Deutsche Post at https://www.deutschepost.de/de/p/premiumadress/downloads.html, which you must install on your computer.

Network problems can occur on both sides. Simply open an Excel file, scan all registered letters, save the file as a CSV, and upload this list/file once the network is functioning again. After capturing in Excel, your internal process can continue.