Help with MyBill
Use of MyBill & questions about invoices
What is MyBill?
If you are registered for the DHL e-Billing service, you automatically have access to the MyBill portal. MyBill is a user-friendly portal of DHL Express, which allows you to view and download all your invoices online. As soon as an invoice is created, you will receive an e-mail with the attached invoices in PDF format and a link to MyBill. There you can view and download your invoices in various file formats.
Where can I find the MyBill User Guide?
What do I do if I have forgotten my username or password?
Your username is the e-mail address you registered with. You set the password by yourself. If you have forgotten your password, simply enter your e-mail address as your user name in the log in field on mybill.dhl.com/login and click on "Forgotten password?". Please enter your e-mail address on the following page. After that an e-mail with a temporary password will be sent to you.
Which invoices are available in MyBill?
In MyBill you can view transport and customs invoices and all customs accompanying documents for your account number(s) and download them in various file formats.
Your online history in MyBill begins with the first invoice you received electronically after your initial registration for DHL e-Billing. There is no history in MyBill for invoices you received before that date.
How can I view my invoices online?
Step 1: Click on the following link: mybill.dhl.com/login. This will take you directly to the MyBill portal. Enter your user name and password. Your user name is the e-mail address you registered for DHL e-Billing.
Step 2: You will be taken directly to the invoice overview.
Step 3: Simply click on the relevant invoice for which you would like to view the shipment details or easily download the invoice.
In which file formats can I download my invoices?
The invoices can be downloaded in various file formats (PDF, XML and CSV files for imports into other applications such as your Enterprise Ressource Planning systems). You will find step-by-step instructions for this in the MyBill User Guide.
Various CSV formats are available in MyBill:
For transport invoices:
- CSV: Data in several lines per waybill in order to break down freight charges and surcharges.
- Standard-CSV: all data is in one line.
- Or create a customized CSV file. Learn how to do this in the MyBill CSV Guide.
For customs invoices: Only the standard CSV format is available for customs invoices; unlike transport invoice CSV files, it cannot be individualized. You can also see which data and columns the standard CSV contains in the MyBill CSV Guide.
How can I download the customs paperwork for my import shipments?
Log in to MyBill and select the customs invoice associated with the shipment in the invoice overview (invoice number starts with the initial letters ZIT). Click on "download" and check the box "customs documents" in the download section which then appears. You will find step-by-step instructions for this in the MyBill User Guide.
If you continue to receive your customs invoices in paper form, a corresponding download link to the MyBill portal (including access code) will be provided on the invoice. You can use this link to download your customs paperwork.
How can I receive the customs paperwork with e-Paperwork by e-mail?
How quickly are customs invoices and accompanying documents available?
With DHL e-Billing and e-Paperwork your customs invoices and paperwork are usually available within 24 hours after customs clearance. This enables you to check your imports immediately.
How do I receive the customs paperwork for imports that were processed through my own deferment account and not through the DHL deferment account?
If you would like to process your import shipments using your own deferment account, please get in touch with your sales contact to ensure that the information can be passed on directly to our experts for customs clearance in Leipzig. Please provide your EORI number and e-mail address so that this information can be stored in the appropriate customs clearance system. For import shipments that are processed through your own deferment account, the customs paperwork will not be sent via DHL e-Billing, but another system. Therefore, the e-mail by which you receive your documents looks slightly different.
Why is no customs invoice available for my import shipment?
If the value of goods is less than 22.00 EUR, no duty VAT and customs duties are due. Therefore you will receive a tax assessment with a value of 0.00 EUR and since there are no customs clearance costs, no customs invoice will be issued.
Can I view DHL Express waybills online?
Yes, simply select the invoice in the invoice overview that appears immediately after logging into MyBill and then click on the particular waybill number (AWB). An image of the waybill will appear.
Contact for questions or complaints regarding transport and customs invoices
Can I pay my invoice online or make a complaint through MyBill?
No, these functions are currently not available.
Note: If you are interested in using the SEPA Direct Debit Scheme, please contact your DHL Express Sales representative.
Registration, profile settings & user administration
How can I register for DHL e-Billing and MyBill?
If you have not yet registered for DHL e-Billing, you can use this Link (page available in German only) to register with your account number and you will start receiving your invoices by e-mail immediately. Along with e-Paperwork, you will also receive all customs documents relating to your import shipments.
Can I add new users to my account number?
My e-mail address has changed. What do I need to do to continue receiving my paperless invoices?
Can I update my company data online?
No. Please contact your DHL Express Sales represetative or the DHL Express Customer Service and inform us of any changes in your official company details.
Can I set up a SEPA Direct Debit Scheme on MyBill?
No. For this purpose, please contact your DHL Express contact in Sales.
Technical problems & settings
Is the use of MyBill safe?
Yes. We use a combination of digital signatures and powerful encryption technology to ensure data security.
What software or hardware do I need to use MyBill?
The only requirement for registration with MyBill and using Adobe Acrobat as a PDF reader to view invoices online, is internet access. Since MyBill is web-based, no additional software needs to be installed.
What can I do if I do not receive invoices and notifications by e-mail after successfully registering for DHL e-Billing?
Please make sure that your spam/junk filter does not block e-mails from the following e-mail address: firstname.lastname@example.org
If the problems persist, add the following IP addresses and domain names used for billing to your white list:
Domain names used by us for sending are:
fundtech.com, accountis.com, accountis.net and dhl.com
Further sources of error when receiving e-Billing invoices can also be found here (German only).
Who can I contact with technical questions about MyBill?
In case of any technical questions, please contact us by sending an e-mail to email@example.com. Or call our technical experts on 0180 6 003 321*.
* 20 ct per call from German landline; max. 60 ct per call from German mobile networks
Original documents and issues of Tax Law
Do DHL e-Billing invoices comply with tax law requirements?
Yes. VAT compliance is guaranteed: DHL e-Billing invoices and all other documents provided via MyBill are certified and legally compliant original documents. They comply with the relevant sales tax regulations of customs, the EU and Germany.
Is the tax assessment transmitted notice via e-Billing/e-Paperwork an original document?
Yes, the transmitted tax assessment notice is an original document. DHL Express imports are generally carried out using the ATLAS IT system certified by the General Customs Directorate in accordance with Art. 6 Para. 1 UZK and meets the requirements for automated clearance. Therefore, all customs declarations are transmitted electronically by customs. The tax assessment notice in PDF form is generated by the IT interface certified by the customs authorities and represents the original document. In other words, the tax assessment notices transmitted via DHL e-Billing are just as much original documents as the printed version.
Is the tax assessment notice transmitted via e-Billing or e-Paperwork accepted as proof of deduction of input tax?
Yes, according with Section 15.11 (1) 2. of the VAT Application Decree, there is no need to worry about providing proof for imports processed via the ATLAS IT system electronically or, if necessary, by printing out the electronically transmitted import duty assessment notice (see article 52 of the VAT Regulation). If there is any doubt about the amount of import VAT deducted as input-tax, the tax authorities can request appropriate information, using the procedure provided by the Federal Ministry of Finance as an online request, from stored import data from the ATLAS System.
What about customs documents that are not issued by DHL and I need to have the original?
Preference certificates (such as EUR. 1, A. TR or For A) basically remain with the shipment. If customs insist on the presentation of the preferences these will be taken from the shipment, presented to customs and subsequently delivered to you by post.
Please also take into consideration that there is a new electronic procedure (REX) which is intended to replace paper in the future. The implementation runs in several steps. There are a total of 5 blocks (time windows) in which multiple countries apply the REX procedure and shippers can register there. The Original documents (ATR, EUR. 1 etc.) are one by one replaced by a number on the commercial invoices of the shipper. For this changeover a transition period of several years has been defined which began on 01.01.2017 and ends on the 31.12.2020.
How do I know that the invoice is from DHL?
The invoice in PDF format has an electronic signature. The electronic signature guarantees that the invoice was issued by DHL.
Questions about the DHL e-Billing service
After registering for DHL e-Billing, will I continue to receive paper invoices?
No. You will no longer receive printed invoices, but of course you have the option of printing out your invoices if necessary.
Who can I contact if I have further questions about the DHL e-Billing service or the MyBill portal?