Help with MyBill
What is MyBill?
MyBill is the user-friendly portal from DHL where you can view and download your transport invoices online. As soon as an invoice has been issued, you will receive an email with the invoice attached as a PDF as well as a link to the MyBill website. On the website you can view your invoices and download files in a variety of formats.
What do I do if I forgot my password or username?
Your username is the email address you used to register. You choose your own password. If you have forgotten your password, simply enter your email address as your username in the login field at mybill.dhl.com/login and click on the link "Forgotten password?" An email with a temporary password will be sent to you.
What invoices are available online on the MyBill portal?
All transport invoices for your account can be found on the MyBill portal. Customs invoices and accompanying documents are still available on the DHL e-Billing-Hub.
Your online history in MyBill begins with the first invoice that you received electronically. Invoices that you received before you registered for DHL e-Billing are not shown in your history. Transport invoices that were stored on the DHL e-Billing hub will be migrated to MyBill for you.
How can I view my transport invoices online?
Step 1: Click on the following link: mybill.dhl.com/login. That will take you right to the MyBill portal. Enter your username and password.
Step 2: A list of your invoices can be found on the Invoicing page.
Step 3: Click on the invoice that you would like to view.
What file formats are available for downloading transport invoices?
Invoices can be downloaded in different file formats (PDF, XML, as well as CSV format for importing into other applications such as Excel). MyBill also offers different types of CSV formats:
- CSV: Data displayed on several lines per waybill so that freight fees and surcharges can be itemized.
- Standard CSV: All data is shown in a single line.
Can I view DHL Express waybills online?
Yes. Just click on the waybill link to display the waybill.
Can I submit a complaint about my invoice online using MyBill?
Can I pay my invoice online on the MyBill portal?
No, that function is not yet available.
Can I set up a SEPA direct debit payment procedure on MyBill?
No. To have that set up, please contact your DHL Express service partner in Sales.
What software or hardware do I need to use MyBill?
All you need is access to the Internet. Then you can register for MyBill and use Adobe Acrobat as a PDF reader to view your invoices online. MyBill is web-based. You do not need to install any additional software.
My email address has changed. What do I have to do to keep receiving paper-based invoices?
Here you have three options: On the "My Account" page on the MyBill portal, you can change your email address yourself; send an email to email@example.com to notify us; or contact your DHL Express service partner in Sales.
Can I update my company data online?
No. Please let us know if you want to make changes to your official company data by contacting your DHL Express service partner in Sales.
Is the MyBill portal secure?
Yes. We use a combination of digital signatures and powerful encryption technology to ensure security.
Do DHL e-Billing invoices comply with tax law requirements?
Yes, compliance with VAT law is ensured. DHL e-Billing invoices are certified and legitimate. They comply with the relevant VAT legal requirements of the EU and Germany.
How can I tell that the invoice is from DHL?
Invoices sent as PDF files have an electronic signature. This signature ensures that the invoice was issued by DHL.
What can I do if I still haven't received any invoices despite successfully registering for DHL e-Billing?
Please make sure that your spam/junk filters are not blocking emails from the following address: firstname.lastname@example.org
If problems persist, please "white-list" the following IP addresses and domain names that are used for sending out invoices:
We use the following domain names for sending invoices: fundtech.com, accountis.com, accountis.net and dhl.com.
Will I still continue to receive paper-based invoices after registering for DHL e-Billing?
No, you will not continue to receive paper-based invoices. However, you still have the option of printing out your invoices if you need to.
Who should I contact if I have other questions about the DHL e-Billing service or the MyBill portal?