“Verfolgen Brief” (mail tracking) is a special service offered by Deutsche Post AG that senders can request if certain conditions are met.
“Verfolgen Brief” (mail tracking) enables customers to track their own machine-franked mail items and view additional KPIs about them on the Deutsche Post & DHL Business Customer Portal. The items must be franked with the customer’s own franking machine and dispatched by them.
Below you will find additional information about our “Verfolgen Brief” (mail tracking) special service.
The company responsible for data processing for “Verfolgen Brief” (mail tracking) is:
Deutsche Post AG
Charles.de-Gaulle St. 20
If you have any questions about the processing of your personal data, please contact the Data Protection Officer at Deutsche Post AG. The data protection team will deal with any requests for information, suggestions or complaints.
53250 Bonn, Germany
Processing sender data is necessary for the performance of a contract. The legal basis is Article 6 (1) letter b of the European Union General Data Protection Regulation (GDPR).
We see the legal basis for processing recipient data in Article 6 (1) letter e of the GDPR in connection with Section 41a (3) of the German Postal Act (Postgesetz), as “Verfolgen Brief” (mail tracking) is an additional service to standard postal services and inseparably linked with them.
Type of data
The following data are displayed for “Verfolgen Brief” (mail tracking) items:
- Franking and franking date
- Recipient’s name
- Street and street number
- Zip code and city/town
- Item number
- Item status (with date, time and tracking history)
- Machine number
- Routing region
- Retention period
Sender and recipient
Duration of storage
For the “Verfolgen Brief” (mail tracking) service, we currently plan to display data on “normal” mail items for 21 days and data on mail items with an additional special service such as Einschreiben (registered items) or Nachnahme (COD) for 3 months.
The data on “normal” mail items will also be stored in other Deutsche Post AG systems for only 21 days and then completely deleted. Data on special services for mail items is stored for 15 months for liability reasons related to these items. Data on payment transactions is subject to a statutory retention requirement of 10 years.
For additional information, please see the data privacy statement on the business customer portal.