Login to the Post & DHL Business Customer Portal

1. On the "Log in" page, enter your user name in the "Username" field and your password in the "Password" field.
   
   
   
   Only when at least one character has been entered in both input fields will the "Log in" button turn red and thus be activated for clicking.
2. Click on the red "Log in" button.  You will now be logged into the portal and will be taken to the starting page.

Only if you have activated two-factor authentication for your personal user and selected the security profile "Secure login and security-related changes" will you be prompted to secure your login by entering the second factor (one-time password) when you log in to the portal:

1. On the "Log in" page, enter your user name in the "Username" field and your password in the "Password" field
   
   
   
   Only when at least one character has been entered in both input fields will the "Log in" button turn red and thus be activated for clicking.
2. Click on the red "Log in" button.
3. You will now be asked to confirm your login by entering a second factor (one-time password).
   
   
   On your device (e. g. smartphone), open the app that you have set up for authentication in the Post & DHL Business Customer Portal (e.g. Microsoft Authenticator).
   
   In the app, click on the account labeled "Business Customer Portal".
   
   Enter the code displayed in the app in the "Code from your app" field on the "Log in" page (see image).
4. Click on the red "Log in" button. You will now be logged into the portal and will be taken to the start page.

If you have stored several devices for two-factor authentication for your user, you will also be asked in step 3 of your portal login which device you would like to use to generate the one-time password. As described in step 3, transfer the code from this device to the "Code from your app" field:

Now enter here in the area "Step 1: Set your new personal password" your desired new password into the provided input field. Please note the criteria for a secure password listed below the field. Fulfilled criteria are marked with a green check mark. If a criterion is not yet fulfilled, the checkmark remains gray. All criteria must be fulfilled in order to use the password.

Next, enter the identical password again in the "Step 2: Repeat your new personal password" area in the input field provided. Only if the password entered under Step 1 and Step 2 are identical, the password can be saved.

In the "Verification of your password entry" area, a green check mark in front of "Match password and repeat" confirms if the password and repeat are identical. If the entries are not identical, a red X appears instead of the gray check mark.

The "Submit" button at the bottom right of the page will only turn red and thus be activated when all password criteria have been met and password and repetition are identical.

Complete the assignment of a new password by clicking the "Submit" button. A green success message confirms that you have successfully saved your new password.

Click on "Go to login page" to return to the login page, where you can immediately log in to the Post & DHL Business Customer Portal with the newly assigned password.

If you make a mistake while entering your user data, this is not a problem. You will receive the message "Invalid username and/or password". In this case, simply re-enter your username and password. Please note, however, that for security reasons your user will be blocked after a total of 10 unsuccessful login attempts.

After the sixth unsuccessful login attempt, the error message will additionally display the number of remaining attempts until blocking your user.