Service Higher Insurance International

Use supplementary Higher Insurance International to protect parcels with valuable contents!
Higher Insurance International enables you to insure your parcels against damage and loss beyond the EUR 500 liability cap over their entire transport route - up to a maximum amount of EUR 5,000.

Benefits of Higher Insurance International

Protection when shipping valuable parcels
Higher protection level with insurance up to EUR 5,000
Compensation for loss or damage, even when DHL is not at fault

Note

You can find important information and what you need to know about shipping with Higher Insurance International and secure packaging here.

Service	Price
Higher Insurance International up to EUR 1,000	+ EUR 14.00
Higher Insurance International up to EUR 2,000	+ EUR 28.00
Higher Insurance International up to EUR 3,000	+ EUR 42.00
Higher Insurance International up to EUR 4,000	+ EUR 56.00
Higher Insurance International up to EUR 5,000	+ EUR 70.00

Online franking

Higher Insurance International FAQ

What is insured by Higher Insurance International?

DHL will pay compensation for packages damaged or lost in transit.

The insured amount is the documented material value of your shipment at the time of collection or posting.
- For a total loss, the replacement cost.
- For damage or partial loss, the actual damage incurred.
Higher Insurance International is purchased for each individual parcel.
Certain valuables are only allowed up to a value of EUR 500, so they cannot be shipped and insured above that amount. You can find more information about the allowed good here.

Is this answer helpful?

Yes No

Thank you for your feedback.

What items are eligible for Higher Insurance International?

In parcels with Higher Insurance International, you can send items insured up to a maximum value of EUR 5,000.

However, certain valuables (so-called class II valuables) are only permissible up to a value of EUR 500 per day and recipient and cannot be insured for higher values. This includes:

Securities (money-equivalent instruments honored by banks), e.g.:	Other valuables, e.g.:
Valid postage stamps (German and foreign)	Cash (currency and coins)
Dividend certificates, profit-share certificates	Other means of payment
Checks, blank traveler's checks	Pay-TV-cards
Admission tickets and travel tickets (transferable)	Precious metals, e.g. gold, silver, platinum
Vouchers, coupons	Processed dental gold
Revenue stamps, interest coupons	Watches, except wearables (e.g. smartwatches)

You can find more information about the allowed goods here.

Is this answer helpful?

Yes No

Thank you for your feedback.

How should I pack my parcel?

Please make sure that your parcel is carefully and securely packaged. This means sturdy exterior packaging and suitable interior packaging, and the parcel must be securely sealed. No insurance coverage can be assured for inadequately packaged parcels.
You can find useful information and tips about packaging here.

Please avoid using packaging that suggests that a parcel could contain high-value items.

Is this answer helpful?

Yes No

Thank you for your feedback.

What kinds of damage are not covered by the Higher Insurance International?

Higher Insurance International does not cover damages such as the following:

Damage caused because you failed to adequately package or prepare a parcel.
Damage to parcels that were not dropped off at DHL postal outlets or handed over in person; this means that dropping off a parcel with transport insurance in a Packstation is not allowed.
Normal damage caused by leaks, normal weight or volume reduction, or normal wear and tear of the contents.
Damage that was deliberately caused by the sender.
Damage as a result of the natural properties of the contents, e.g. internal spoilage.

Is this answer helpful?

Yes No

Thank you for your feedback.

What do I need to know if I have a damage claim?

In the unlikely event that a shipment is lost or damaged, you will need to submit the following documents for your claim to be processed:
- Post receipt
- Suitable proof of the parcel's contents and their value (e.g. invoices, receipts, photos)
If you want to make an insurance claim, notify DHL of the damage immediately by one of the following means:
- DHL damage claim from in a postal outlet
- In writing to: DHL Paket GmbH, Kundenservice, 22795 Hamburg
- Online at www.dhl.de/kontaktformular