Service Transport insurance

DHL will pay compensation for packages damaged or lost in transit.

• The insured amount is the documented material value of your shipment at the time of collection or posting.
  • For a total loss, the replacement cost.
  • For damage or partial loss, the actual damage incurred.
• Transport insurance is purchased for each individual parcel.
• Certain valuables are only allowed up to a value of EUR 500, so they cannot be shipped and insured above that amount. You can find more information about the allowed goods here.

If the packaging is adequate, DHL transport insurance provides coverage of up to EUR25,000 for all risks over the entire duration of transport (from the time when the parcel is dropped off at DHL until it is delivered). It thus provides protection beyond the EUR500 liability that is included for all parcels shipped within Germany.

Kinds of Compensation	Liability	Transport insurance
Compensation for material damage to shipped goods (compensation for value) if DHL culpably caused the damage	up to EUR 500	up to the agreed amount: EUR 2,500 or EUR 25,000
Compensation for value, even if DHL was not at fault for the event causing the damages, for example in cases of force majeure (such as fire or storm)		up to the agreed amount: EUR 2,500 or EUR 25,000

When shipping a parcel with transport insurance, you can insure items up to a maximum value of EUR 25,000.

However, certain items (class II valuables) are only allowed up to a value of EUR 500 per day and recipient. So valuables of this kind with a value exceeding EUR 500 cannot be insured. For shipping within Germany, this includes:

Securities (money-equivalent instruments honored by banks), for example:

• Valid postage stamps (German and foreign)
• Dividend certificates, profit-share certificates
• Checks, blank traveler's checks
• Admission tickets and travel tickets (transferable)
• Vouchers, coupons
• Revenue stamps, interest coupons

Other valuables, for example:

• Cash (currency and coins)
• Precious metals, e. g. gold, silver, platinum
• Jewelry
• Watches, except wearables (e. g. smartwatches)
• Gemstones
• Works of art, paintings, antiques, one-of-a-kind items and other precious objects (e. g. items with value to collectors such as stamps, coins, figurines, etc.)

You can find more information about the allowed goods here.

Please make sure that your parcel is carefully and securely packaged. This means sturdy exterior packaging and suitable interior packaging, and the parcel must be securely sealed. No insurance coverage can be assured for inadequately packaged parcels.

You can find useful information and tips about packaging here.

Please avoid using packaging that suggests that a parcel could contain high-value items.

DHL transport insurance does not cover damages such as the following:

• Damage caused because you failed to adequately package or prepare a parcel.
• Damage to parcels that were not dropped off at DHL postal outlets or handed over in person; this means that dropping off a parcel with transport insurance in a Packstation is not allowed.
• Normal damage caused by leaks, normal weight or volume reduction, or normal wear and tear of the contents.
• Damage that was deliberately caused by the sender.
• Damage as a result of the natural properties of the contents, e. g. internal spoilage.

• In the unlikely event that a shipment is lost or damaged, you will need to submit the following documents for your claim to be processed:
  • Post receipt
  • Suitable proof of the parcel's contents and their value (e. g. invoices, receipts, photos)
• If you want to make an insurance claim, notify DHL of the damage immediately by one of the following means:
  • DHL damage claim from in a postal outlet
  • In writing to: DHL Paket GmbH, Kundenservice, 22795 Hamburg
  • Online at www.dhl.de/kontaktformular

The additional transport insurance that can be booked is now also available in sets of 10 at extra low prices.

Simply select a DHL Economy set with transport insurance in the desired quantity in the DHL Online Franking and secure the discount. You can then redeem your Economy set directly for the next package shipped with transport insurance.

Visit the Economy sets webpage for more detailed information on the purchase and redemption process.