Packstations are becoming even easier and more convenient: From now on, we are changing the way we receive parcels addressed directly to the Packstation so that you only need to scan the new pick-up code from your device to pick up the shipment. So you no longer need your DHL customer card to pick up parcels. Use the new pickup method today by updating your Post & DHL App and carrying out the one-off device activation procedure.

1. Download the DHL parcel app to your smartphone
2. Log in with your customer data (e-mail or post number and password)
3. Activate the "Receive" area. The pick-up code will be prospectiverly be displayed in this section.
4. Activate the push messages under > More > Messages

From now on, you will always receive a message as soon as a shipment is in the Packstation and you can easily and securely pick it up using your customer card and pickup code.

The post number is your personal DHL customer number, which is assigned to you after registering for a DHL customer account. The post number is generated automatically and is directly linked to your customer account, i.e. the number is not transferable. After registering, you can view the post number in your customer account.

You need the post number to receive parcels at a Packstation or a postal outlet. So if you order a parcel to a Packstation or postal outlet, you need to enter your post number in the additional address field of the delivery address when you place your order.

In addition, your post number facilitates the assignment of all other shipments to your customer account, regardless of whether your shipments are sent to a postal outlet or your home address. This way, you will receive a parcel notification and the shipment will automatically appear in your shipment overview and the Post & DHL App.

You can update your customer data at any time in your customer account at www.dhl.de. To do this, click on your name in the top right-hand corner and then select "My Data and Services".

You will need your e-mail address and password to change your data.

Important: To change your mobile phone number or e-mail address, you need access to the e-mail address you have previously entered so that you can confirm the change.

Your name has changed?

If your name has changed, we need an official proof of the name change (e.g. a scan of an authenticated document) to update your data. Please use the upload function of our contact form for this purpose. When submitting copies of ID documents, all data that is not required may be blacked out, except for the full first and last name and, if applicable for the requested change, the date of birth.

Important: If the full name and the post number do not doubtlessly belong to the same customer account, the delivery person unfortunately cannot place the shipment in the Packstation. This means that delivery to family members using a common postnumber is not possible.

You can receive the following types of shipments at a Packstation:

1. DHL Päckchen and Paket
2. Merchandise shipments (Warensendungen), Warenpost, and large or maxi letters without additional services (postage via Internetmarke or Digitalmarke)
3. Express shipments without cash on delivery (Nachnahme)
4. Registered mail (Einschreiben and Einwurfeinschreiben) except: registered mail with return receipt (Einschreiben mit Rückschein)
5. Shipments from abroad, except: international cash-on-delivery shipments, shipments requiring self‑clearance, and shipments containing goods from non‑EU countries

The following shipments are fundamentally excluded from being delivered to a Packstation:

• Shipments exceeding maximum size limits
• Bulky goods (Sperrgut)
• Letter mail (postage with German or foreign stamps with/without matrix code, or Mobile Briefmarke #Porto)
• Shipments requiring additional payment or cash on delivery
• Shipments for which customs fees apply
• Self‑clearance shipments
• Shipments requiring age verification
• Shipments with transport insurance of EUR 2,500 or EUR 25,000

Please note that delivery to a Packstation is only possible when the shipment is transported by Deutsche Post and DHL. All types of cash‑on‑delivery shipments are excluded from Packstation delivery.

When ordering parcels, always indicate your personal post number and the number of the desired Packstation in addition to your name. Moreover, enter the zip code and the location of the respective Packstation:

Many online retailers provide designated input fields for the post number and Packstation number for deliveries to a Packstation. If this is not the case, simply enter your address as a separate delivery address.

You are not restricted to a specific Packstation, meaning you can freely choose any Packstation for each parcel.

Important: If the full name and the post number do not doubtlessly belong to the same customer account, the delivery person unfortunately cannot place the shipment in the Packstation. This means that delivery to family members using a common post number is not possible.

To receive your shipment at a Packstation, simply enter it as the delivery address in three easy steps.

1. After your first and last name, enter your personal customer number (also called Postnummer) in the 'Address addition' field. You can find it on your DHL customer card or in the Post & DHL app. If the 'Address addition' field is not available, you can simply add your Postnummer after your last name, separated by a space.
2. In the street field, write 'Packstation', and in the house number field, enter the three‑digit number of the Packstation you want to use.
3. Now just enter the postal code and city of the desired Packstation. Done.
    

You can find all Packstations with their locations and address details in the Postfinder.

Pick-up is easy:

• Download the Post & DHL App (for iOS and Android).
• Take your notification code (on the notification card or in the digital notification) to the specified Packstation.
• Open the app, click "Pick up" in the "Packstation" section and follow the instructions in the app.