Become a Packstation customer today

Register for Packstation and use the many advantages it offers when receiving and sending parcels and small parcels. Registering also gives you the option to participate in our bonus points programme.

Using the Packstation

  • To receive parcels at the Packstation, you must complete a one-off registration
  • We will check your address using an identity / address check method for your and our security
  • The entire registration process takes approximately 15min or up to 4 working days; You can use the Packstation after completing registration

How to activate the Packstation service

1. Registration (5 min.)

To use the Packstation service, you will need a DHL customer account. If you have not yet registered, you can easily create a free DHL customer account here in just a few steps and activate the Packstation service.

2. Activation (2 min.)

If you are already registered and have a DHL customer account, you can conveniently activate the the Packstation service here. All you have to do is log in with your access data and follow the further steps.

3. Verification and Activation (approx. 5 min. - 4 days)

After successful registration, we verify your data following the registration process.

There are several verification methods you can use: 

  1. POSTIDENT ID verification (approx. 5 - 10 min.)
    This verification can only be carried out in the Post & DHL app.

    To do this, install the app and after login you will be forwarded to POSTIDENT. There, you can choose which method you want to use for the identification process. The online ID function (eID only with German national identity card) and verification via photos from the ID card with AutoID (German national identity card and passport only) or FotoIdent (all IDs including German driving licence).

    Once the process has been completed, your mobile device will be automatically activated for use of the Packstation.
    Once verification is complete, you can use the Packstation service.

  2. AdressTAN (approx. 2 - 4 days)
    If we have been able to verify your data automatically, and if you choose this method, you will receive your personal AddressTan in the post in a few working days. The TAN completes the address verification stage.

    If we have not been able to confirm your identity automatically, you will receive your personal AddressTAN via registered letter. Your delivery agent will then check your ID.

    In both cases, please enter this AddressTan here.

    In addition to your AddressTAN, the letter will also include an activation code (QR code) for activating your device.

    To activate your device, install the Post & DHL app and call up the "Packstation" menu item from the app's main menu. Using the "Activate now" button, you can conveniently scan in the activation code (QR code) sent to you by post and start using the Packstation service straight away.

Not received an activation code? You can request a new code in the Post & DHL app in the "Packstation" section.

1. Install the app

Already got the app? Then you just need to update it.

Download the Post & DHL App

Download the Post & DHL App (for Android and iOS)

Also: The app also works on tablets!

Screenshot Log in

Use your Postnumber or e-mail address and password from your customer account to log in.

Screenshot Enable the Packstation via SMS

If nothing happens, enable the Packstation via SMS section.

2. Activating a smartphone

Screenshot Activation

In the Post & DHL App, tap the Activate button in the Packstation section.

Screenshot Activation

If your smartphone is not activated straight away, tap DHL customer card and scan the barcode of your DHL customer card. Your device is activated!

Screenshot Request activation code

Tap Request activation code if your customer card does not have a barcode or if you no longer have your customer card. This will trigger the sending of the activation code via the post, and it will reach you within 2 - 4 days.

Scan the activation code in using the Post & DHL App, and your smartphone is activated.

Download the Post & DHL app now

(only available in German)

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