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Latest Update: March 18, 2024

 

Below we would like to inform you about the current ramifications on shipping and delivery by Deutsche Post and DHL as a result of national and international events that may impact transportation processes.

International items may be subject to delays. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country.

If you plan to send items to international destinations, please consult this site for information on possible restrictions. We are updating the site regularly.

Current information on shipping to destinations in Asia, Oceania and parts of Africa:

As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. Furthermore, the substantial increase in fuel costs is causing additional upheaval in the international air traffic networks and contributing to a further shortage of transport capacities.

In light of this, significantly longer transit times can be expected in some cases for shipments to long-haul destinations. That particularly applies to destinations in Asia and Oceania, but also impacts other destinations such as parts of Africa. Please understand that we are not in a position to reliably predict the effects that the currently rapidly changing situation may have. 

All restrictions applicable to exports from Germany also generally apply to products available to our European shipping customers outside Germany.

Packet products are largely subject to the same restrictions as those applicable to Warenpost International.

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

Key

 = Items can be sent for all customers and products without restrictions.

 = Items can be sent in most cases, with potential restrictions for specific products or regions.

 = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.

= We apply an International Transport Cost Surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter.

Country Status Details
Åland Islands  
Albania  
Andorra  
Armenia  
Austria  
Belarus  
Belgium  
Bosnia-Herzegovina  
Bulgaria  
Campione d'Italia  
Canary Islands  
Ceuta  
Channel Islands More
Croatia  
Cyprus  
Czech Republic  
Denmark (excl. Faeroe Islands)  
Estonia  
Faeroe Islands  
Finland (excl. Åland Islands)  
France (excl. overseas territories and departments)  
Georgia  
Gibraltar  
Greece (excl. Mount Athos)  
Greenland  
Hungary  
Iceland  
Ireland  
Italy (excl. Livigno and Campione d'Italia)  
Kazakhstan  
Kosovo More
Latvia  
Liechtenstein  
Lithuania  
Livigno  
Luxembourg  
Malta  
Melilla  
Moldova  
Monaco  
Montenegro  
Mount Athos  
Netherlands (excl. territories outside Europe)  
North Macedonia  
Norway  
Poland  
Portugal  
Romania  
Russia  
San Marino  
Serbia  
Slovakia  
Slovenia  
Spain (excl. Canary Islands, Ceuta and Melilla)  
Sweden  
Switzerland  
Turkey  
Ukraine More
United Kingdom (excl. Channel Islands) More
Vatican City  

 

Further Information:

Channel Islands:
Unrestricted service has been resumed to the Channel Islands for letters, small packages (Päckchen), Warenpost items, and parcels. 

In spite of the trade agreement reached between the European Union (EU) and the United Kingdom, shipments containing merchandise (parcels, small packages (Päckchen), Warenpost International items) must be prepared for export to a customs destination (in particular the electronic transmission of all customs data and submission of a CN 23 customs declaration and, if applicable, the commercial invoice in duplicate, attached to the outside of the shipment). For information regarding Brexit and parcel service to the UK, please visit dhl.de/brexit.

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Kosovo:
No service restrictions currently apply to letters and small packages. Parcel shipments with the destination Kosovo can only be sent as private customer parcels at the present time.

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Ukraine:
Shipments to the following regions/cities are currently suspended: Donetsk region, Luhansk Oblast, Crimea, postal codes 83000-87000 & 91000-99000.
Otherwise, Deutsche Post DHL will maintain letter and parcel mail service to Ukraine for as long as possible despite the current developments in that country. In light of the armed conflict in the country, we are unable to offer transport insurance or accept any liability for shipments to Ukraine as the current risk is outside the control of Deutsche Post. We apologize for any inconvenience. This applies to all products irrespective of the general service description. Should future developments mean that the transport of shipments to Ukraine or local delivery within the country are no longer possible, we will return the shipments consigned to us to the respective sender wherever possible. Please bear in mind that the situation can change at short notice at any time.

-----

United Kingdom:
Unrestricted service has been resumed to the United Kingdom for letters, small packages (Päckchen), Warenpost items, and parcels.

In spite of the trade agreement reached between the European Union (EU) and the United Kingdom, shipments containing merchandise (parcels, small packages (Päckchen), Warenpost International items) must be prepared for export to a customs destination (in particular the electronic transmission of all customs data and submission of a CN 23 customs declaration and, if applicable, the commercial invoice in duplicate, attached to the outside of the shipment). For information regarding Brexit and parcel service to the UK, please visit www.dhl.de/brexit.

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

Key

 = Items can be sent for all customers and products without restrictions.

 = Items can be sent in most cases, with potential restrictions for specific products or regions.

 = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.

= We apply an International Transport Cost Surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter.

Country Status Details
Anguilla    
Antigua and Barbuda    
Argentina    
Aruba    
Bahamas    
Barbados    
Belize    
Bermuda    
Bolivia    
Bonaire    
Brazil    
Canada   More
Cayman Islands    
Chile    
Colombia    
Costa Rica    
Cuba    
Curaçao    
Dominica    
Dominican Republic    
Ecuador    
El Salvador    
Falkland Islands    
French Guiana    
Greenland    
Grenada    
Guadeloupe    
Guatemala    
Guyana    
Haiti    
Honduras    
Jamaica    
Martinique    
Mexico   More
Montserrat    
Nicaragua    
Northern Mariana Islands    
Panama    
Paraguay    
Peru    
Puerto Rico   More
Saba    
Saint Martin    
Sint Maarten    
St. Barthélemy    
St. Eustatius    
St. Kitts and Nevis    
St. Lucia    
St. Pierre and Miquelon    
St. Vincent and the Grenadines    
South Georgia / South Sandwich Islands    
Suriname    
Trinidad and Tobago    
Turks and Caicos Islands    
United States of America   More
Uruguay    
Venezuela    
Virgin Islands, British    
Virgin Islands, US    

 

Further Information:

Canada:

  • Items (i.e., letters, small packages (Päckchen), Warenpost items and parcels (Paket)) can generally be sent to Canada.
  • Until further notice, parcels without Premium service will be transported to Canada by ocean freight as a result of very limited transport capacities. Note that such shipments will be subject to considerable delays
  • For business/contract customers: The DHL Paket International service is available. Please note that an International Transport Cost Surcharge will be applied to each parcel

-----

Mexico:
Delivery delays of up to 14 days due to import customs clearance.

-----

USA:
At this time, transport capacities to the US are considerably reduced. Nevertheless, the dispatch of letters, small packages (Päckchen), Warenpost items and parcels (Paket) is generally possible by air freight.

  • Merchandise shipments for business/contract customers:
    The DHL Paket International service is available. Please note that an International Transport Cost Surcharge will be applied to each parcel
  • European business customers:
    Deutsche Post Packet products can still be sent as normal; no changes to service currently apply. Please note, however, that the prices for all Packet products have risen due to the current international crisis. These products will be shipped via air freight. Please contact your account manager in your European country office for further information

These restrictions also apply to items being sent to Puerto Rico.

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

Key

 = Items can be sent for all customers and products without restrictions.

 = Items can be sent in most cases, with potential restrictions for specific products or regions.

 = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.

= We apply an International Transport Cost Surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter.

Country Status Details
Afghanistan    
Armenia  
Azerbaijan    
Bahrain    
Bangladesh    
Bhutan    
Brunei Darussalam    
Cambodia   More
China    
East Timor    
Georgia  
Hong Kong   More
India    
Indonesia    
Iran    
Iraq    
Israel   More
Japan   More
Jordan    
Kazakhstan   More
Korea (Dem. People’s Republic of Korea, North Korea)  
Korea (Republic of Korea, South Korea)   More
Kuwait    
Kyrgyzstan    
Laos    
Lebanon    
Macao    
Malaysia    
Maldives    
Mongolia    
Myanmar    
Nepal    
Oman    
Pakistan    
Palestinian territories    
Philippines   More
Qatar    
Russia  
Saudi Arabia    
Singapore   More
Sri Lanka    
Syria  
Taiwan   More
Tajikistan    
Thailand   More
Turkey  
Turkmenistan    
United Arab Emirates    
Uzbekistan    
Vietnam    
Yemen  

 

Further Information:

Cambodia:

As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Cambodia. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time

-----

Hong Kong:

  • As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Hong Kong. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
  • For business/contract customers: The DHL Paket International service is available. Please note that an International Transport Cost Surcharge will be applied to each parcel

-----

Israel:
As a result of current events in Israel, considerable delays are to be expected when sending shipments to Israel. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time.

-----

Japan:

  • As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Japan. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
  • For business/contract customers: The DHL Paket International service is available. Please note that an International Transport Cost Surcharge will be applied to each parcel

-----

Kazakhstan:

As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Kazakhstan. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time

-----

Korea (Republic of Korea, South Korea):

  • As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Korea. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
  • For business/contract customers: The DHL Paket International service is available. Please note that an International Transport Cost Surcharge will be applied to each parcel

-----

Philippines:

As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to the Philippines. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time

----

Singapore:

  • As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Singapore. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
  • For business/contract customers: The DHL Paket International service is available. Please note that an International Transport Cost Surcharge will be applied to each parcel

-----

Taiwan:

  • As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Taiwan. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
  • For business/contract customers: The DHL Paket International service is available. Please note that an International Transport Cost Surcharge will be applied to each parcel

-----

Thailand:

  • As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Thailand. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
  • For business/contract customers: The DHL Paket International service is available. Please note that an International Transport Cost Surcharge will be applied to each parcel
Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

Key

 = Items can be sent for all customers and products without restrictions.

 = Items can be sent in most cases, with potential restrictions for specific products or regions.

 = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.

= We apply an International Transport Cost Surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter.

Country Status Details
American Samoa    
Australia    
Christmas Island    
Cocos Islands    
Cook Islands    
Fiji    
French Polynesia    
Guam    
Heard Island    
Kiribati    
Lord Howe Island    
Marshall Islands    
Micronesia    
Nauru    
New Caledonia    
New Zealand   More
New Zealand outlying islands   More
Niue    
Norfolk Island    
Palau    
Papua New Guinea    
Pitcairn Islands    
Samoa    
Solomon Islands    
Tasmania    
Tokelau    
Tonga    
Tuvalu    
Vanuatu    
Wallis and Futuna    

 

Further Information:

New Zealand:

Transport capacity to New Zealand is very limited at this time. However, air mail service for letters, small packages (Päckchen), Warenpost items and parcels is in principle available. In light of this, longer transit times should generally be expected for shipments to New Zealand.

Merchandise shipments for business/contract customers:

  • The Warenpost and DHL Paket International services are available. Please note that an International Transport Cost Surcharge will be applied to each DHL Paket International parcel.

The restrictions also apply to New Zealand's outlying islands.

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

Key

 = Items can be sent for all customers and products without restrictions.

 = Items can be sent in most cases, with potential restrictions for specific products or regions.

 = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.

= We apply an International Transport Cost Surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter.

Country Status Details
Algeria   More
Angola    
Benin    
Botswana    
Burkina Faso    
Burundi    
Cameroon    
Canary Islands    
Cape Verde    
Central African Republic    
Ceuta    
Chad    
Comoros, Union of the    
Congo (Dem. Republic of the Congo)    
Congo (Republic of the Congo)    
Djibouti    
Egypt    
Equatorial Guinea    
Eritrea    
Eswatini    
Ethiopia    
Gabon    
Gambia    
Ghana    
Guinea    
Guinea-Bissau    
Ivory Coast    
Kenya    
Lesotho    
Liberia    
Libya    
Madagascar    
Malawi    
Mali    
Mauritania    
Mauritius    
Mayotte    
Melilla    
Morocco    
Mozambique    
Namibia    
Niger    
Nigeria    
Réunion    
Rwanda    
Saint Helena, Ascension and Tristan da Cunha    
São Tomé and Principe    
Senegal    
Seychelles    
Sierra Leone    
Somalia    
South Africa   More
South Sudan    
Sudan More
Tanzania    
Togo    
Tunisia    
Uganda    
Western Sahara    
Zambia    
Zimbabwe    

 

Further Information:

Algeria:

In view of the current geopolitical situation, the available transport capacities for many destinations are substantially reduced. In light of this, longer transit times should currently be expected for shipments to Algeria. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time

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South Africa:

  • Items can be sent to South Africa (letters, small packages (Päckchen), Warenpost items and parcels (Paket))
  • In view of the current geopolitical situation, the available transport capacities for many destinations are substantially reduced. In light of this, longer transit times should currently be expected for shipments to South Africa. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
  • For business/contract customers: The DHL Paket International service is available. Please note that a International Transport Cost Surcharge will be applied to each parcel

-----

Sudan:

Sending shipments to Sudan (i.e. letters, small packages, Warenpost International and parcels) is unfortunately not possible at present due to the armed conflicts in the destination country.