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Current information on the coronavirus  

Effects on shipping and delivery by Deutsche Post DHL

Current information on the coronavirus  

Effects on shipping and delivery by Deutsche Post DHL

Latest Update: June 04, 2020

 

Dear Customer,

In light of the coronavirus pandemic, we would like to update you potential impacts of the virus on Deutsche Post DHL dispatch and delivery services.

Parcel volumes remain at a high level. In isolated cases, this can give rise to transit-time delays.

We generally recommend contactless delivery options whenever possible; this means specifying a Preferred location where our deliverers can drop-off your parcels, or addressing parcels directly to a Packstation.

There are no restrictions regarding the delivery of letters within Germany or our range of services in retail outlets and DHL Paketshops.

The Robert-Koch-Institut provides up-to-date information on the latest developments regarding the coronavirus in Germany.

The situation caused by the corona virus has led to a considerable rise in parcel volumes. This may result in delays to delivery. 

If possible please:

Thank you for your support.

FAQ

 

PRIVATE CUSTOMERS

Parcel volumes remain at a high level. In isolated cases, this can give rise to transit-time delays. We ask for your patience and apologize for any inconvenience in such cases.

There are no restrictions regarding the delivery of letters within Germany or our range of services in retail outlets and DHL Paketshops.

According to the expert statements familiar to us, the risk of Covid-19 spreading via contact with objects such as parcels is unknown. Only in a few cases so far has infection with the coronavirus via contact with objects been suspected. This also applies to items originating in regions where cases of infection had been reported.

For customers nevertheless concerned about the risk of infection when receiving parcels, we recommend contacting DHL to specify a preferred location where our deliverer can drop-off your parcels (www.dhl.de/wunschort).

Our objective is to protect our delivery personnel and customers from infection as much as possible.

We have therefore decided to change our delivery processes until further notice:

  • For items requiring a signature, such as registered items or parcels, we generally waive the requirement for customers to sign upon receipt. Instead, our deliverers will document successful delivery with their own signature.
  • As before, the deliverer will ring the doorbell and only then confirm delivery of the item.
  • This minimizes both the personal contact as well as the need for customers to handle the scanner and pen.
  • Alternatively, delivery of certain shipments must be documented by means of your signature on the item – next to the shipment number. Our deliverer will then photograph your signature on the shipment using the hand-held scanner.

To arrange contactless receipt of your parcels we ask that you contact DHL to specify a preferred location: www.dhl.de/wunschort

In order to protect delivery personnel and recipients, there will be no delivery attempt for COD items, items with additional charges, or with IdentCheck, the identity verification service (for DHL Parcel), at this time.

Effective immediately, these items will be brought directly to the retail outlet and must be picked up by the recipient or a person authorized by the recipient (exception: parcels with "ID Check" must be picked up by the recipient in person; no proxy option available).

The retail outlets provide better protection for employees and customers and allow for cashless payments. This applies to both payment orders and items shipped from abroad with customs duties due.

Options for receiving items

Drop-off location: Specify a preferred location on your property where our deliverer can drop-off your parcels.

Packstation: Have your items sent to a Packstation (parcel locker) near you. Please note that you must be a registered Packstation user to take advantage of this service. Use of our Packstations is free of charge.
Is your parcel already in transit? Redirect it now.

Shipping

To avoid contact as much as possible, you can order physical letter stamps, Internetmarke stamps (online postage that you print out yourself), and parcel stamps online (shop.deutschepost.de)*. Using DHL’s online franking service, customers can also purchase and print their own parcel stamps from home (dhl.de/online-frankieren). 

Pre-franked parcels can also be sent using our Packstations, with no registration required. To find your closest Packstation visit Postfinder

 

More information at www.dhl.de/kontaktlos

* Buy your postage online and have it shipped to your door for free until further notice

Please continue to make sure your box is emptied at least every 7 days. If this is not possible, e.g. due to quarantine or health reasons, your items will remain in your PO box.
In the event that your PO box is too full to accommodate any further items, we will be obliged to request that it is emptied. In line with standard procedure, you will be informed in writing in such cases and requested to empty your PO box as soon as possible in order to ensure our internal operational processes can continue without disruption. We appreciate your understanding in this matter.

RETAIL OUTLETS AND DHL PAKETSHOPS

Due to the current situation, some retail outlet and DHL Paketshop operators might have make last-minute changes to their opening hours. We ask for your understanding.

We will keep you informed of the most recent developments, including alternative service points and the latest business hours online Location-Finder as well mobile Post Mobil App and DHL App

Because the situation is constantly changing, please note that the information displayed regarding opening hours might not be current. The most recent information is also available and posted at all our service points and DHL Paketshops.

BUSINESS CUSTOMERS

To date, there are no major restrictions to our services in Germany.

As a result, there are currently no changes to our PO box, storage and forwarding services, or to our rerouting or bulk recipient postcode services.

  • Due to lack of storage capacity, businesses must continue to empty their PO boxes regularly (at least every 7 days). We apologize for any inconvenience.
  • If you have been forced to close your locations, you can set up temporary mail forwarding via Deutsche Post’s online shop ("Nachsendeauftrag wegen vorübergehender Abwesenheit") to redirect mail from your PO box address to a new address. This new target address cannot be the same as the street address on file with your PO box.
  • As before, you will be informed in writing in a timely manner should we be forced to temporarily close your PO box facility. During such a closure, items will be sent to your street address. Please excuse any delays in service during this time.

Additional information on rerouting and bulk recipient postcode services:

  • Please ensure that your mail is picked up on a daily basis. Please understand that limited storage capacity and resources prevent us from being able to store large amounts of mail at our sites over extended periods of time.
  • Rerouting of your daily mail ("manual rerouting") is possible to the extent our capacity allows, as long as a bulk recipient postcode (GEPLZ) and/or PO box are available at both original target address and in the target region. Lead time for this usually 3-4 business days.

INTERNATIONAL MAIL AND PARCEL SERVICES

International items may be subject to delays due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures).

If you plan to send items to international destinations, please consult this site for information on possible restrictions. We are updating the site regularly.

Current information on delivery to business addresses outside Germany:

Official administrative measures (e.g. the closure of businesses by official order) may lead to problems with the delivery of items to business addresses outside Germany (e.g. companies, retailers, public authorities, shopping centers etc.). The situation may arise whereby it is neither possible to deliver such items, nor to inform the addressees as to possible collection in a Paketshop. This may cause delays and unwanted returns. In light of this, we advise that you liaise with the recipient concerning the local situation to ensure that delivery is possible.

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

Key

 = Dispatch currently possible.

 = Dispatch possible in most cases, with potential restrictions for specific regions.

 = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.

Country Status Details
Åland Islands  
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Ceuta
 
Channel Islands  
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Czech Republic  
Denmark (excl. Faeroe Islands)
 
Estonia
 
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France (excl. overseas territories and departments)
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Vatican City  

 

Further Information:

France (incl. Monaco):
In light of the current situation caused by the COVID-19 pandemic in France, La Poste has introduced restrictions within its parcel network, which have given rise to reduced network capacities. As a result, we are unfortunately forced to implement the following restrictions to shipments being sent to France (incl. Monaco):

  1. The maximum weight restriction for DHL Paket International items is 20 kg
  2. Discontinued service for bulky goods
    Bulky goods and parcels weighing over 20 kg handed over to us will be returned to you as we currently have insufficient storage and rerouting capacity at our disposal.

As a result of the current network situation, customers can continue to expect transit-time delays for parcel shipments to France.

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Italy:
Poste Italiane, the Italian postal service, has informed us that the following reduced maximum dimensions and maximum weights shall apply to all DHL Paket International shipments with immediate effect:

  • Dimensions: longest side no greater than 120 cm; sum of length + width + height should not exceed 150 cm
  • Max. weight: 25 kg

We will attempt to send any shipments that do not meet these requirements via DHL Express, our second delivery partner in Italy. We do, however, encourage you to adhere to the above maximum size and weight restrictions for parcel shipments to Italy wherever possible, as we cannot guarantee the successful dispatch of parcels to DHL Express in all cases.

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Moldova
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Moldova again.

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

Key

 = Dispatch currently possible.

 = Dispatch possible in most cases, with potential restrictions for specific regions.

 = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.

Country Status Details
Anguilla  
Antigua and Barbuda
 
Argentina
 
Aruba
 
Bahamas
 
Barbados
 
Belize
 
Bermuda
 
Bolivia
 
Bonaire
 
Brazil More
Canada More
Cayman Islands
 
Chile
 
Colombia More
Costa Rica More
Cuba
 
Curaçao
 
Dominica
 
Dominican Republic
 
Ecuador
 
El Salvador More
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French Guiana  
Greenland  
Grenada
 
Guadeloupe
 
Guatemala More
Guyana
 
Haiti
 
Honduras
 
Jamaica
 
Martinique
 
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Montserrat  
Nicaragua
 
Panama
 
Paraguay
 
Peru
 
Puerto Rico  
Saba  
Saint Martin  
Sint Maarten  
St. Eustatius  
St. Kitts and Nevis
 
St. Lucia
 
St. Pierre and Miquelon  
St. Vincent and the Grenadines
 
Suriname
 
Trinidad and Tobago More
Turks and Caicos Islands  
United States of America More
Uruguay
 
Venezuela
 
Virgin Islands, British  
Virgin Islands, US  

 

Further Information:

Brazil:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Brazil again.

  • For private customers: The only option available for sending parcels to Brazil will be via the Premium service until further notice
  • For business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 3.10 per kilogram (or part thereof) will be applied to each parcel.

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Canada:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Canada again.
Until further notice, parcels will be transported to Canada by ocean freight only due to very limited transport capacities. We recommend sending parcels "Economy" and caution that such shipments will be subject to considerable delays.

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Colombia:
Until further notice, merchandise shipments to Colombia (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).

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Costa Rica:
Until further notice, merchandise shipments to Costa Rica (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).

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El Salvador:
Until further notice, merchandise shipments to El Salvador (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).

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Guatemala:
Until further notice, merchandise shipments to Guatemala (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).

-----

Trinidad and Tobago:
Until further notice, merchandise shipments to Trinidad and Tobago (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).

-----

USA:
At this time, transport capacities to the USA are substantially reduced. As such, special measures are required to maintain the shipping of letters and parcels.

  • It is still possible to send letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (documents) to the USA.
  • Warenpost and Päckchen products are no longer available for shipment to the USA until further notice.
  • Private customers: Until further notice, the only option available for sending parcels to the USA will be via the Premium service.
  • Business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that a crisis surcharge of EUR 2.20 per kilogram (or part thereof) will be applied to each parcel.
  • European business customers: Deutsche Post Packet products can still be sent until further notice. Please note that due to the current international crisis, the prices for all Packet products have been increased. Please contact your Account Manager in your European country office for further information.
Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

Key

 = Dispatch currently possible.

 = Dispatch possible in most cases, with potential restrictions for specific regions.

 = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.

Country Status Details
Afghanistan  
Armenia  
Azerbaijan
 
Bahrain  
Bangladesh  
Bhutan  
Brunei Darussalam
 
Cambodia  
China
 
East Timor
 
Georgia  
Hong Kong
 
India
 
Indonesia  
Iran
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Israel  
Japan More
Jordan  
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Korea (Dem. People’s Republic of Korea, North Korea)  
Korea (Republic of Korea, South Korea) More
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Kyrgyzstan  
Laos
 
Lebanon
 
Macao
 
Malaysia  
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