Help and FAQs for Business Customers

Billing

For all the information you need about billing at DHL Paket - detailed sample invoices and general invoicing information - click here.

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You are welcome to do this informally by approaching your personal sales representative at DHL Paket.

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To prevent the number of pages in a paper-based invoice from becoming excessive, we recommend creating an invoice with a list of individual shipments for a maximum of 500 shipments per billing period. This corresponds to about 50 DIN A4 pages.

Please note that, for invoicing "per customer," it is not possible to issue an invoice with a list of individual shipments.

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With production-assisted billing, the date printed in the "Date of posting" column is not the date of posting specified in the EDI message, but the date on which a shipment handed into our parcel sorting center is first scanned ("Incoming scan").  Thus this scan becomes relevant for billing. If part of a shipment quantity is posted with a delay, i.e., not on the same day as the corresponding EDI message, the time of billing of these shipments also changes.

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The contractual and shipping conditions of DHL require that parcels handed over to DHL are assigned routing codes. If it has been contractually agreed that DHL will apply routing codes on your behalf, we will charge a coding fee per shipment for this service.

If you will be applying the routing codes yourself, we will charge a coding fee for any shipments that are denoted in the EDI messages as "Not labeled".

In addition, DHL is authorized to collect a coding fee if the routing code is incorrect or illegible, with the result that the corresponding shipments have to be processed manually in our parcel sorting centers. This is the case, for example, for incorrect or invalid addresses. The corresponding shipments are then listed in the "Identified deviations" section.

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  • Please always pay attention to the notes and suggested corrections in your dispatch logistics system and do not ignore error messages regarding the entered addresses and saving of the shipment without correcting the address.
  • You should also update the Datafactory Cargo (DFC) every quarter.
  • Please also note the information on routing codes in the DHL Paket GmbH Service Specifications  (Annex to the Business Customer Agreement).
  • Please also note the following information: Always position the address and barcode on the largest area of the shipment.

If you use the “Ship” function in the DHL Business Customer Portal to commission parcel shipment orders, you can – also for questions about routing codes – make use of our hotline by calling +49 (0)228 76 36 76 79 during business hours Mon–Fri from 8 am - 6 pm.

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