The increasing use of DHL Preferred Delivery Services such as drop-off location or neighbor means that fewer recipients than ever are personally receiving shipments at home, and the number keeps dropping. That also means recipients do not have the option of refusing to accept delivery. Our "Digital Refusal to Accept Delivery" service now gives your customers that choice - as long as the item has not yet been loaded into the delivery vehicle.
How you benefit from the "Digital Refusal to Accept Delivery" recipient service
- Faster return of your shipments unopened
- Simplified processes for returned goods
- Environmentally friendlier operations thanks to easier reuse of returned goods