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Private Customers
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Latest Update: August 09, 2023

Below we would like to inform you about the current ramifications on shipping and delivery by Deutsche Post and DHL as a result of national and international events that may impact transportation processes.

International items may be subject to delays. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country.

If you plan to send items to international destinations, please consult this site for information on possible restrictions. We are updating the site regularly.

Current information on shipping to destinations in Asia, Oceania and parts of Africa:

As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. Furthermore, the substantial increase in fuel costs is causing additional upheaval in the international air traffic networks and contributing to a further shortage of transport capacities.

In light of this, significantly longer transit times can be expected in some cases for shipments to long-haul destinations. That particularly applies to destinations in Asia and Oceania, but also impacts other destinations such as parts of Africa. Please understand that we are not in a position to reliably predict the effects that the currently rapidly changing situation may have. 

All restrictions applicable to exports from Germany also generally apply to products available to our European shipping customers outside Germany.

Packet products are largely subject to the same restrictions as those applicable to Warenpost International.

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

Key

 = Items can be sent for all customers and products without restrictions.

 = Items can be sent in most cases, with potential restrictions for specific products or regions.

 = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.

= We apply an International Transport Cost Surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter.

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Andorra
  
Armenia  
Austria  
Belarus  
Belgium  
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Campione d'Italia  
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France (excl. overseas territories and departments)  
Georgia  
Gibraltar
  
Greece (excl. Mount Athos)  
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Iceland  
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Spain (excl. Canary Islands, Ceuta and Melilla)  
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Further Information:

United Kingdom:
Unrestricted service has been resumed to the United Kingdom for letters, small packages (Päckchen), Warenpost items, and parcels. 

In spite of the trade agreement reached between the European Union (EU) and the United Kingdom, shipments containing merchandise (parcels, small packages (Päckchen), Warenpost International items) must be prepared for export to a customs destination (in particular the electronic transmission of all customs data and submission of a CN 23 customs declaration and, if applicable, the commercial invoice in duplicate, attached to the outside of the shipment). For information regarding Brexit and parcel service to the UK, please visit dhl.de/brexit. 

As a consequence of strikes in the UK, transit-time delays cannot be ruled out.

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Further Information:

Channel Islands:
Unrestricted service has been resumed to the Channel Islands for letters, small packages (Päckchen), Warenpost items, and parcels. 

In spite of the trade agreement reached between the European Union (EU) and the United Kingdom, shipments containing merchandise (parcels, small packages (Päckchen), Warenpost International items) must be prepared for export to a customs destination (in particular the electronic transmission of all customs data and submission of a CN 23 customs declaration and, if applicable, the commercial invoice in duplicate, attached to the outside of the shipment). For information regarding Brexit and parcel service to the UK, please visit dhl.de/brexit. 

As a consequence of strikes in the UK, transit-time delays cannot be ruled out.

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Cyprus (excl. Northern Cyprus):
All products can be shipped, but currently there may be significant delays compared to the usual transit time of 9 - 11 days (a transit time extension of up to 2 weeks is possible) due to capacity constraints in international shipments.

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Kosovo:
No service restrictions currently apply to letters and small packages. Parcel shipments with the destination Kosovo can only be sent as private customer parcels at the present time.

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Ukraine:
Shipments to the following regions/cities are currently suspended: Donetsk region, Luhansk Oblast, Crimea, postal codes 83000-87000 & 91000-99000.
Otherwise, Deutsche Post DHL will maintain letter and parcel mail service to Ukraine for as long as possible despite the current developments in that country. In light of the armed conflict in the country, we are unable to offer transport insurance or accept any liability for shipments to Ukraine as the current risk is outside the control of Deutsche Post. We apologize for any inconvenience. This applies to all products irrespective of the general service description. Should future developments mean that the transport of shipments to Ukraine or local delivery within the country are no longer possible, we will return the shipments consigned to us to the respective sender wherever possible. Please bear in mind that the situation can change at short notice at any time.

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United Kingdom:
Unrestricted service has been resumed to the UK for letters, small packages (Päckchen), Warenpost items, and parcels. 

In spite of the trade agreement reached between the European Union (EU) and the United Kingdom, shipments containing merchandise (parcels, small packages (Päckchen), Warenpost International items) must be prepared for export to a customs destination (in particular the electronic transmission of all customs data and submission of a CN 23 customs declaration and, if applicable, the commercial invoice in duplicate, attached to the outside of the shipment). For information regarding Brexit and parcel service to the UK, please visit www.dhl.de/brexit.

Due to the strikes announced for November and December in the UK, transit-time delays cannot be ruled out.

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

Key

 = Items can be sent for all customers and products without restrictions.

 = Items can be sent in most cases, with potential restrictions for specific products or regions.

 = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.

= We apply an International Transport Cost Surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter.

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