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Current information
Current information and notes

Effects on shipping and delivery by Deutsche Post DHL

Current information and notes

Effects on shipping and delivery by Deutsche Post DHL

Latest Update: August 1, 2022

 

Below we would like to inform you about the current ramifications on shipping and delivery by Deutsche Post DHL as a result of the coronavirus pandemic or other national and international events that may impact transportation processes.

The Robert Koch Institute provides up-to-date information concerning the latest developments regarding the coronavirus in Germany.

The current wave of coronavirus infections may in isolated cases give rise to transit-time delays. 

We ask you for your patience in such cases and apologize for any inconvenience.

FAQ

INTERNATIONAL MAIL AND PARCEL SERVICES

International items may be subject to delays due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures).

If you plan to send items to international destinations, please consult this site for information on possible restrictions. We are updating the site regularly.

Delays in delivery and limited capacity for processing tracking inquiries due to force majeure

The transport and delivery of international shipments may take significantly longer than usual at present as a result of the impact of the ongoing global pandemic.
If possible, we would request that you refrain from submitting an inquiry as to the whereabouts of your international shipment until the overall situation caused by the pandemic has eased somewhat.
You can check your shipment status at any time, either on our website or on that of our respective delivery partner (usually the foreign postal company).
In individual cases, the delivery of shipments can take up to three weeks within Europe at present, and may take longer outside Europe.
We and our delivery partners are doing everything in our power to make sure your shipment is delivered as quickly as possible.
We apologize for any inconvenience and thank you for your understanding under these exceptional circumstances.

Current information on delivery to business addresses outside Germany:

Official administrative measures (e.g. the closure of businesses by official order) may lead to problems with the delivery of items to business addresses outside Germany (e.g. companies, retailers, public authorities, shopping centers etc.). The situation may arise whereby it is neither possible to deliver such items, nor to inform the addressees as to possible collection in a Paketshop. This may cause delays and unwanted returns. In light of this, we advise that you liaise with the recipient concerning the local situation to ensure that delivery is possible.

Current information on shipping to destinations in Asia, Oceania and parts of Africa:

As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. Furthermore, the substantial increase in fuel costs is causing additional upheaval in the international air traffic networks and contributing to a further shortage of transport capacities.

In light of this, significantly longer transit times can be expected in some cases for shipments to long-haul destinations. That particularly applies to destinations in Asia and Oceania, but also impacts other destinations such as parts of Africa. Please understand that we are not in a position to reliably predict the effects that the currently rapidly changing situation may have. 

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

Key

 = Items can be sent for all customers and products without restrictions.

 = Items can be sent in most cases, with potential restrictions for specific products or regions.

 = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.

 = We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter.

Country Status Details
Åland Islands  
Albania  
Andorra
  
Armenia  
Austria  
Belarus  
Belgium  
Bosnia-Herzegovina  
Bulgaria  
Campione d'Italia  
Canary Islands  
Ceuta
  
Channel Islands More
Croatia  
Cyprus (excl. Northern Cyprus) More
Cyprus (Northern Cyprus)  
Czech Republic  
Denmark (excl. Faeroe Islands)
 
Estonia
 
Faeroe Islands  
Finland (excl. Åland Islands)
 
France (excl. overseas territories and departments)  
Georgia  
Gibraltar
  
Greece (excl. Mount Athos)  
Greenland  
Hungary  
Iceland
 
Ireland  
Italy (excl. Livigno and Campione d'Italia)  
Kazakhstan  
Kosovo More
Latvia
 
Liechtenstein  
Lithuania  
Livigno  
Luxembourg
 
Malta
 
Melilla  
Moldova  
Monaco
 
Montenegro
 
Mount Athos  
Netherlands (excl. territories outside Europe)
 
North Macedonia  
Norway  
Poland  
Portugal
 
Romania
 
Russia  
San Marino  
Serbia  
Slovakia  
Slovenia  
Spain (excl. Canary Islands, Ceuta and Melilla)
 
Sweden
 
Switzerland  
Turkey  
Ukraine More
United Kingdom (excl. Channel Islands) More
Vatican City  

 

Further Information:

Channel Islands:
Unrestricted service has been resumed to the Channel Islands for letters, small packages (Päckchen), Warenpost items, and parcels. 

In spite of the trade agreement reached between the European Union (EU) and the United Kingdom, shipments containing merchandise (parcels, small packages (Päckchen), Warenpost International items) must be prepared for export to a customs destination (in particular the electronic transmission of all customs data and submission of a CN 23 customs declaration and, if applicable, the commercial invoice in duplicate, attached to the outside of the shipment). For information regarding Brexit and parcel service to the UK, please visit www.dhl.de/brexit. Due to disruptions in the customs clearance process, the import of goods and documents to the Channel Islands is currently (July 2022) subject to very long queues. These issues may result in delivery delays of 1-2 days.

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Cyprus (excl. Northern Cyprus):
All products can be shipped, but currently there may be significant delays compared to the usual transit time of 9 - 11 days (a transit time extension of up to 2 weeks is possible) due to capacity constraints in international shipments.

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Kosovo:
No service restrictions currently apply to letters, small packages and Warenpost International items. Parcel shipments with the destination Kosovo can only be sent as private customer parcels at the present time.

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Ukraine:
Shipments to the following regions/cities are currently suspended: Donetsk region, Luhansk Oblast, Crimea, postal codes 83000-87000 & 91000-99000.
Otherwise, Deutsche Post DHL will maintain letter and parcel mail service to Ukraine for as long as possible despite the current developments in that country. In light of the armed conflict in the country, we are unable to offer transport insurance or accept any liability for shipments to Ukraine as the current risk is outside the control of Deutsche Post. We apologize for any inconvenience. This applies to all products irrespective of the general service description. Should future developments mean that the transport of shipments to Ukraine or local delivery within the country are no longer possible, we will return the shipments consigned to us to the respective sender wherever possible. Please bear in mind that the situation can change at short notice at any time.

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United Kingdom:
Unrestricted service has been resumed to the UK for letters, small packages (Päckchen), Warenpost items, and parcels. 

In spite of the trade agreement reached between the European Union (EU) and the United Kingdom, shipments containing merchandise (parcels, small packages (Päckchen), Warenpost International items) must be prepared for export to a customs destination (in particular the electronic transmission of all customs data and submission of a CN 23 customs declaration and, if applicable, the commercial invoice in duplicate, attached to the outside of the shipment). For information regarding Brexit and parcel service to the UK, please visit www.dhl.de/brexit. Due to disruptions in the customs clearance process, the import of goods and documents into the United Kingdom is currently (July 2022) subject to very long queues. These issues may result in delivery delays of 1-2 days.

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

Key

 = Items can be sent for all customers and products without restrictions.

 = Items can be sent in most cases, with potential restrictions for specific products or regions.

 = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.

 = We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter.

Country Status Details
Anguilla    
Antigua and Barbuda    
Argentina    
Aruba    
Bahamas    
Barbados    
Belize    
Bermuda    
Bolivia    
Bonaire    
Brazil   More
Canada   More
Cayman Islands    
Chile   More
Colombia    
Costa Rica    
Cuba    
Curaçao    
Dominica  
Dominican Republic    
Ecuador    
El Salvador    
Falkland Islands    
French Guiana   More
Greenland    
Grenada    
Guadeloupe   More
Guatemala    
Guyana    
Haiti  
Honduras  
Jamaica    
Martinique   More
Mexico    
Montserrat    
Nicaragua  
Northern Mariana Islands