Receiving with the Packstation

Simply address parcels to a Packstation
Pick up flexibly and independently of opening hours¹
Free use of over 15,500 Packstations and Poststations

How to receive your parcels at a Packstation

1. Enable the Packstation service

For use the Packstation service, you will need a DHL customer account and the Post & DHL App. We have summarised all of the information around enabling the Packstation service for you.

Tip: If it was not possible to deliver your parcel to your home address and your parcel has been diverted to a Packstation, you do not need to register. Simply scan the notification code from the notification card in your letter box or notification e-mail at the Packstation.
2. Addressing a shipment

Address your parcel to a Packstation as follows:
To receive your shipment at a Packstation, enter the following as the delivery address in three simple steps.

After your first name and surname, enter your personal customer number (also known as your Postnumber) in the address suffix field. You will find these on your DHL customer card or in the Post & DHL App. If the address suffix field is not available, you can simply enter your Postnumber separated by a space after your last name.

Write "Packstation"in the Street field and the three-digit number of your desired Packstation in the Building number field.

Now all you need to do is enter the post code and the town of the desired Packstation. And you're done!

You will find all Packstations with their location and addresses in the Postfinder.
3. Receiving notification

You will be informed by e-mail and by push notification in the Post & DHL App as soon as you can pick up your parcel from the Packstation.
4. Picking up your parcel

Pick up your parcels when it suits you best. We will keep your parcel for up to nine calendar days.

More information about the duration of storage

You have addressed or diverted your parcel to a Packstation: We will keep your parcel for you for seven calendar days - including the day of delivery.

The parcel addressed to your home was delivered to a Packstation: Notified shipments that could not be delivered to your home and which were then delivered to a Packstation will remain in the Packstation for you to collect for nine calendar days.

Step-by-step instructions for Packstations with a screen

You will find your shipments in the Packstation section of the Post & DHL App.

In the app, tap on the Packstation you are standing in front of and your pick-up code will be displayed.

On the Packstation screen, you can scan in your pick-up code under the Pick-up menu item and open the compartment containing your parcel. Your customer card is no longer needed!

Step-by-step instructions for Packstations without a screen

Open the Post & DHL App and, in the Packstation section, tap the shipment you want to pick up. Follow the instructions on your smartphone and consent to the location services and use of Bluetooth. Your smartphone will then connect to the app-controlled Packstation.

A window opens. Click "Open compartment" and retrieve your shipment.

Sustainability

Additional trips are avoided with DHL delivery on request. In this way, you contribute to sustainable delivery. You can find more information about sustainability at DHL here:

More Information

Frequently asked questions

How do I receive a new pick-up code?

Download the DHL parcel app to your smartphone
Log in with your customer data (e-mail or post number and password)
Activate the "Receive" area. The pick-up code will be prospectiverly be displayed in this section.
Activate the push messages under > More > Messages

From now on, you will always receive a message as soon as a shipment is in the Packstation and you can easily and securely pick it up using your customer card and pickup code.

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What is the post number and what do I need it for?

The post number is your personal DHL customer number, which is assigned to you after registering for a DHL customer account. The post number is generated automatically and is directly linked to your customer account, i.e. the number is not transferable. After registering, you can view the post number in your customer account or on your DHL customer card.

You need the post number to receive parcels at a Packstation or a postal outlet. So if you order a parcel to a Packstation or postal outlet, you need to enter your post number in the additional address field of the delivery address when you place your order.

In addition, your post number facilitates the assignment of all other shipments to your customer account, regardless of whether your shipments are sent to a postal outlet or your home address. This way, you will receive a parcel notification and the shipment will automatically appear in your shipment overview and the Post & DHL App.

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What kind of shipments can I receive at a Packstation?

You can receive the following shipments in a Packstation:

DHL Päckchen and Paket
Book and merchandise mailings as well as bulk and maxi letters without additional services
Express shipments without cash on delivery
Registered mail and certified letter, except: registered mail "Eigenhändig", registered mail with return receipt and registered mail "Eigenhändig" with return receipt
Shipments from abroad, except: foreign cash on delivery, shipments for self-customs clearance and shipments containing goods sent from non-EU countries.

Please note that delivery to a Packstation in general is only possible if the shipment is transported by Deutsche Post and DHL. Excluded for the delivery to a Packstation are all types of cash on delivery shipments.

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How do shipments to Packstation need to be addressed?

When ordering parcels, always indicate your personal post number and the number of the desired Packstation in addition to your name. Moreover, enter the zip code and the location of the respective Packstation:

Example	Instructions
Max Mustermann	-> Your name
7654321	-> Your post number from your customer account
Packstation 123	-> Packstation with number
12345 Musterdorf	-> Zip code and location of the Packstation

Many online retailers provide designated input fields for the post number and Packstation number for deliveries to a Packstation. If this is not the case, simply enter your address as a separate delivery address.

You are not restricted to a specific Packstation, meaning you can freely choose any Packstation for each parcel.

Important: If the full name and the post number do not doubtlessly belong to the same customer account, the delivery person unfortunately cannot place the shipment in the Packstation. This means that delivery to family members using a common post number is not possible.

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