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DHL4You

The DHL Portal for customs clearance

Dear customer,
we are processing your DHL Express shipment. For this purpose, we kindly ask for your agreement to carry out the customs clearance.

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Tracking number (AWB)

Private or business?


Private shipment

Handling options

Customs clearance


Notes on shipments containing medication / medicine


It is a shipment from a third country which contains medicines that were purchased in the EU.

If available, please send us the proof of purchase or, in the case of prescription drugs, the prescription.


The shipment does not contain any drugs that apply the German Medicines Act (AMG).

Please inform us about the exact description of the goods and, if applicable, their composition/ingredients.


Unfortunately, the import to a private person is not possible under these circumstances and the shipment must be returned to the sender.

Your details

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Business shipment

EORI number

  

The EORI number is mandatory for customs clearance and must be applied for.

Information about the EORI number can be found here.

Please confirm below that you have applied for an EORI number.
 

Please provide us with a copy of your application.
 

When did you apply for the EORI?

   

You will find more detailed instructions to upload your application further down in this form.

By completing this form you can already send us your data provisionally.

 

Please apply for an EORI number immediately.

Information about the EORI number can be found here.


Please note that you have to cancel the completion of this form for now.

Once you have submitted your application for an EORI number, you may supply a copy of your application form along with your clearance instructions to us. 

Your details

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Different delivery address

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Input tax deduction

Are you entitled to input tax deduction? * Companies that collect sales tax themselves and pass it on to the tax office are entitled to deduct input tax. Small businesses are excluded from the input tax deduction according to § 19 UStG.

Companies that collect sales tax themselves and pass it on to the tax office are entitled to deduct input tax. Small businesses are excluded from the input tax deduction according to § 19 UStG.


Handling options

  • If you choose other handling options, you have to select one of the alternatives below.
  • Please note the additional information required that will be displayed depending on the selection.

T1 transit options
 

For the creation of T1 shipping procedures for duty unpaid forwarding to the recipient under customs supervision, 45.00 EUR plus VAT per shipment are charged.

Please select one of the alternatives shown. *


Notes on trade fair goods

Here you can get more details on trade fair goods in the "Frequently asked questions".


Handling via DHL Trade Fairs & Events GmbH

DHL Trade Fairs & Events GmbH offers you a comprehensive service for trade fair and event logistics. You can find more information at www.dhl-tfe.com.

If you want this service, please contact DHL Trade Fairs & Events (express-service.fairs@dhl.com). Please note the location/city and the name of the event in the subject line in this case.

A temporary import is only possible via a broker (e.g. DHL TFE).

Further information is also available at the info point of the respective trade fair.

Please note that you have to

cancel the completion of this document

and, as explained above, can instead please contact directly the
Trade Fairs & Events GmbH.


Handling of giveaways

If your shipment only contains giveaways (e.g. brochures, flyers, etc.), it can be cleared duty-free. For this we need the following information:


Notes on shipments containing medication/medicine


An import permit in accordance with the German Medicines Act (AMG) is required for the commercial import of medicines.


The shipment does not contain any drugs that apply to the German Medicines Act (AMG).

Please inform us about the exact description of the goods and, if applicable, their composition/ingredients.


It is a shipment from a third country which contains medicines that were purchased in the EU.

If available, please send us the proof of purchase or, in the case of prescription drugs, the prescription.

Would you like to add other handling options (e.g. for returning goods, samples, T1 shipping procedure, trade fair goods, medication)?


Customs clearance

Please select in the drop-down menu above whether your shipment is of private or business nature. You can change your selection later, but you may have to fill in fields again.

Your gift shipment

Gift items
 

  • Up to 10 items are possible in total.
    • Please complete the details below for all items you mark.
    • If there are more than 10 items, please account for the remaining gifts by attaching the respective invoice documents.
    • At the end of this overview, please only leave the gift items visible that you also want to submit - only gifts with a marked checkbox will be sent to DHL Express.

    

Tariff items

  • Free of charge up to 3 tariff items
  • Up to 10 positions are possible in total.
    • Please fill in the complete details for all positions you mark below.
    • If there are more than 10 positions, please account for the remaining items by attaching the respective invoice.
    • At the end of this overview, please only leave the positions visible that you also want to submit - only positions with a marked checkbox will be sent to DHL Express.
  • Up to 10 positions are possible in total.
    • Please fill in the complete details for all positions you mark below.
    • If there are more than 10 positions, please account for the remaining items by attaching the respective invoice.
    • At the end of this overview, please only leave the positions visible that you also want to submit - only positions with a marked checkbox will be sent to DHL Express.

Tariff item no. 1

   

    

Tariff item no. 2

   

   

Tariff item no. 3

   

   

Tariff item no. 4

   

   

Tariff item no. 5

   

   

Tariff item no. 6

   

   

Tariff item no. 7

   

   

Tariff item no. 8

   

   

Tariff item no. 9

   

   

Tariff item no. 10

   

   

Luggage: Attachments

If the content of your shipment is luggage and you have stayed abroad for a maximum of 12 months, we need the following information/documents:

  1. Copy of your passport
  2. Copy of your tickets / travel documents
  3. Written declaration that the content of the shipment consists of personal and used goods belonging to a traveling person
  4. Description of content

In the case of paper-based customs clearance (e.g. travel baggage, relocation goods and return goods), fees of € 40 plus VAT per shipment are charged.

Relocation / moving goods (personal property)

If the contents of your shipment represent household goods/relocation goods and you have stayed abroad for at least 12 months, we need the following information/documents:

  1. Copy of your passport
  2. Confirmation of registration in Germany
  3. Confirmation of the notice of departure (in German or English) from the country of former residence
  4. Written declaration that the contents of your shipment are personal and used items
  5. Proof of the length of residence (for example, employment contract)

In the case of paper-based customs clearance (e.g. travel baggage, relocation goods and return goods), fees of € 40 plus VAT per shipment are charged.

Online purchase: Attachments

For customs clearance we need proof of value, for example:

  • PayPal receipt, or
  • Bank statement, or
  • Order confirmation, or
  • other proof of value/payment

Gift items: Attachments

Medicines from EU: Attachments

If available, please provide us with:

  • the proof of purchase or, ...
  • the prescription in the case of prescription drugs

Shipment without drugs that apply to the German Medicines Act (AMG): Attachments

Shipment with drugs in accordance with German medicines act (AMG): Attachments

Returning goods + temporary EORI: Attachments

For clearance of returning goods we need the following additional documents/information:

  1. the export waybill
  2. the export invoice
  3. the export declaration/MRN (if value greater than € 1000)
  4. reason for return (Please add below in the input field)
  5. application for the EORI number
  6. delivery confirmation report from your fax / email to customs

Please note that clearance of returning goods is only possible within 3 years of exportation.

In the case of paper-based customs clearance (e.g. travel baggage, relocation goods and return goods), fees of 40 Euros plus VAT per shipment are charged.

Returning goods: Attachments

For clearance of returning goods we need the following additional documents/information:

  1. the export waybill
  2. the export invoice
  3. the export declaration/MRN (if value greater than € 1000)
  4. reason for return (Please add below in the input field)

Please note that clearance of returning goods is only possible within 3 years of exportation.

In the case of paper-based customs clearance (e.g. travel baggage, relocation goods and return goods), fees of € 40 plus VAT per shipment are charged.

Samples + temporary EORI: Attachments

  • Application for the EORI number
  • Delivery confirmation report from your fax / email to customs
  • Sample invoice or proforma invoice
  • Informal written declaration that this shipment contains samples only

In order to process your shipment as sample goods, a maximum of 5 items per product group is allowed and the specified value must not exceed EUR 50 per product group. Please provide information on how to differentiate between product groups.

Samples: Attachments

  • Sample invoice or proforma invoice
  • Informal written declaration that this shipment contains samples only

In order to process your shipment as sample goods, a maximum of 5 items per product group is allowed and the specified value must not exceed EUR 50 per product group. Please provide information on how to differentiate between product groups.

Shipment with drugs from EU + temporary EORI: Attachments

We need documentation regarding your EORI application for clearance of your shipment. Please attach the following documents:

  • Proof of purchase or, in the case of prescription drugs, the prescription
  • Application for the EORI
  • Delivery confirmation report from your fax / email to customs

Medicines from EU: Attachments

If available, please send us the following:

  • Proof of purchase or, ...
  • For prescription drugs, the prescription

Shipments without drugs that apply to German Medicines Act (AMG) + temporary EORI: Attachments

We need documentation regarding your EORI application for clearance of your shipment. Please attach the following documents:

  • Exact description of the goods and, if applicable, their composition/ingredients
  • Application for the EORI
  • Delivery confirmation report from your fax / email to customs

Shipment without drugs that apply to German Medicines Act (AMG): Attachments

Shipment with drugs in accordance with German Medicines Act (AMG) + temporary EORI: Attachments

We need documentation regarding your EORI application for clearance of your shipment. Please attach the following documents:

  • Application for the EORI
  • Delivery confirmation report from your fax / email to customs

Shipment with drugs in accordance with German Medicines Act (AMG): Attachments

T1 shipping procedure + temporary EORI: Attachments

For clearance of your goods, we need the documentation regarding your EORI application. Please supply us with the following documents:

  • application for the EORI number
  • delivery confirmation report from your fax / email to customs

T1 shipping procedure: Attachments

Trade fair goods + temporary EORI: Attachments

For clearance of your goods we need documentation regarding your EORI application. Please provide us with the following documents:

  • application for the EORI
  • delivery confirmation report from your fax / email to customs

Trade fair goods: Attachments

Sendung ohne zusätzliche Abfertigungsmöglichkeit
+ temporäre EORI: Anhänge


Um Ihre Sendung abfertigen zu können, benötigen wir zusätzliche Angaben zu Ihrer EORI-Beantragung. Bitte schicken Sie uns dazu folgende Unterlagen:

  • EORI Antrag
  • Sendebericht des Antrages an den Zoll

Shipment without further handling options:
Attachments

Kindly add optional attachments:

  • Please AVOID SPECIAL CHARACTERS in the file names (e.g. ', &, ä, ö, ü)
  • Allowed file types: .EML, .MSG, .DOC, .DOCX, .RTF, .PDF, .TIF, .TIFF, .PNG, .JPG, .JPEG
  • max. size of all uploads: 6 MB
  • max. number of attachment: 10

Please add mandatory attachments: *

  • Please AVOID SPECIAL CHARACTERS in the file names (e.g. ', &, ä, ö, ü)
  • Allowed file types: .EML, .MSG, .DOC, .DOCX, .RTF, .PDF, .TIF, .TIFF, .PNG, .JPG, .JPEG
  • max. size of all uploads: 6 MB
  • max. number of attachment: 10

Please add optional attachments:

  • Please AVOID SPECIAL CHARACTERS in the file names (e.g. ', &, ä, ö, ü)
  • Allowed file types: .EML, .MSG, .DOC, .DOCX, .RTF, .PDF, .TIF, .TIFF, .PNG, .JPG, .JPEG
  • max. size of all uploads: 6 MB
  • max. number of attachment: 10

Please add mandatory attachments: *

  • Please AVOID SPECIAL CHARACTERS in the file names (e.g. ', &, ä, ö, ü)
  • Allowed file types: .EML, .MSG, .DOC, .DOCX, .RTF, .PDF, .TIF, .TIFF, .PNG, .JPG, .JPEG
  • max. size of all uploads: 6 MB
  • max. number of attachment: 10

Completion

Customes clearance order

The customs clearance order and if necessary all customs activities in case of refusal shall apply to dutiable shipments which arrive from a third country and are to be delivered by DHL Express until further notice. The services are provided by DHL Hub Leipzig GmbH as the customs service provider of DHL Express Germany GmbH or DHL Airways GmbH as the vicarious agent (hereinafter referred to as DHL Express). 

 

Customes clearance order

The customs clearance order and if necessary all customs activities in case of refusal shall apply to dutiable shipments which arrive from a third country and are to be delivered by DHL Express until further notice. The services are provided by DHL Hub Leipzig GmbH as the customs service provider of DHL Express Germany GmbH or DHL Airways GmbH as the vicarious agent (hereinafter referred to as DHL Express). 
 

(1) Data privacy notes
(2) General Terms of Transport
(3) Terms and conditions and the fees for customs clearance
(4) Revocation form (please note that this form is available only in German)

Submitting deactivated
Submitting deactivated

You will receive a confirmation e-mail shortly after successfully uploading your data.
 

* Mandatory

Frequently asked questions

Every shipment that is imported into the EU from a third country must be cleared through customs. Under certain circumstances, import duties may apply to your shipment.

Import duties consist of customs duties, taxes and possibly customs handling costs. Billing is always based on the INCOTERMS noted on the commercial invoice.

The import sales tax that has to be payed in the country that it is imported to.  It equals the general sales tax of the country.

Import duties are charges that arise when goods are brought across a customs border. Billing is based on the INCOTERMS noted on the commercial invoice. The amount of the duty rate is uniform within the EU and depends on the goods. The basis here is the electronic customs tariff (https://auskunft.ezt-online.de/ezto/Welcome.do)

A private shipment is only intended for private use in adequate quantities. A commercial shipment, on the other hand,  is intended for shipments with goods for sale, as production or equipment. The prerequisite for this is that you are either already doing business or planning to register a business.

Upload your complete documents as quickly as possible to ensure a speedy declaration process. Please do note beginning on the 4th day, your shipment may incur extra charges.

Storage due to delays caused by the customer is subject to a storage fee per shipment from the 4th day onward at EUR 5.00 per day and EUR 0.10 per kilo/day plus VAT.

Your shipment is stopped in one of our DHL facilities and will continue its way as soon as customs authorities validate the information you share and release the shipment.

You can track the progress via our tracking tool.

We offer you many options:

Every commodity has a commodity value, even if it is merely a matter of production costs or a symbolic value.

Exhibition goods are incoming goods used for exhibition purposes. Those are traditionally give-aways (e.g. pens, leaflets, keychains) and can be declared without additional charges. However, clearance of any other goods requires an EORI number. 

Should you not have an importer who is registered in the EU, please contact the service point of the exhibition. 

You are also welcome to inform us of your concerns by phone (0341/8696 3999) or by email. Due to the current development, we are receiving a large number of inquiries. This can lead to longer processing times.

Get more information here