By default, the DHL Europaket will be returned to its sender after a second unsuccessful attempt to deliver it. The "Third attempt to deliver" service enables you to extend the number of delivery attempts to three.

If a shipment cannot be delivered, you have the option - following discussion with our customer service team in Germany - of specifying an alternative delivery address for a repeat delivery.

The proof of delivery service offers you the security of knowing when your shipment was delivered in countries across Europe. The proof of delivery slip provides information about the time of delivery, the shipment number, the recipient's name and the recipient's signature.

Upon delivery, the recipient acknowledges receipt of your shipment. The recipient's signature counts as confirmation of receipt. The proof of delivery slip provides information about the time of delivery, the shipment number, the recipient's name and the recipient's signature.The delivery information with the original signature is microfiched and archived. The details can be faxed to you upon request.