Additional Services
The additional insurance is the ideal solution for parcels: protected, even if they exceed the liability limit of EUR 500. The additional insurance service offers you sufficient protection up to EUR 25,000. There is no extra labeling of the package, so that no conclusion about the value of the content is possible. The parcel will be sent anonymously with the other parcel transportation.
Your benefits
- Security against financial risks caused by loss or damage up to EUR 25,000
- Unbürokratische und schnelle Zahlung im Schadensfall (bei Verlust oder Beschädigung)
By default, the DHL Europaket will be returned to its sender after a second unsuccessful attempt to deliver it. The "Third attempt to deliver" service enables you to extend the number of delivery attempts to three.
The future belongs to companies who actively take responsibility for climate protection. So take advantage of our GoGreen dispatch service and support climate protection projects to offset emissions.
YOUR BENEFITS
- Sustainable dispatch
- With GoGreen you are making a sustainable contribution towards climate protection.
- You can offset the transport-related CO2e emissions caused by your individual volume of parcels.
- A sustainable image
- You will receive a certificate on the CO2e emissions you have saved on an annual basis.
- Using the GoGreen communication methods, you are sending a clear signal in favor of environmental protection to your customer.
For your international parcels as well: You can use GoGreen dispatch within Germany and internationally with DHL Paket.
If a shipment cannot be delivered, you have the option - following discussion with our customer service team in Germany - of specifying an alternative delivery address for a repeat delivery.
The proof of delivery service offers you the security of knowing when your shipment was delivered in countries across Europe. The proof of delivery slip provides information about the time of delivery, the shipment number, the recipient's name and the recipient's signature.
Upon delivery, the recipient acknowledges receipt of your shipment. The recipient's signature counts as confirmation of receipt. The proof of delivery slip provides information about the time of delivery, the shipment number, the recipient's name and the recipient's signature.The delivery information with the original signature is microfiched and archived. The details can be faxed to you upon request.
Bulky goods are shipments that:
- if cuboid, exceed the maximum dimensions of a DHL Europaket (120 x 60 x 60 cm)
- if roll-shaped, weigh more than 5 kg or exceed a length of 120 cm or a diameter of 15 cm
- have special packaging features (e.g. no cardboard packaging, wrapped in film or plastic, with protruding parts or uneven surfaces)
| Dimensions | Weight |
|---|---|
| Cuboid: max. length 200 cm, max. combined length and girth (=L+2xB+2xH)=360 cm |
up to 31,5 kg |
| Roll shape: max. length 200 cm, max. Ø 60 cm, length plus measured circumference max. 360 cm |
up to 31,5 kg |
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