Specify a Packstation address as the recipient address and receive your parcels whenever and wherever it best suits you. Simply select shipment to a Packstation when placing your order. DHL makes it happen with preferred delivery.
Your benefits
- Open around the clock*
- Always close by, with almost 3,500 Packstations across Germany
- No extra costs
* Hours of availability may vary at some locations
How it works
1
Register
Not registered yet? Then sign up for free and download the DHL App.
A German mobile phone number is required for registration.
2
Address information
When placing an order, provide the address of your desired Packstation in the address field. Don't forget:
- Customer number in the extra address line
- "Packstation" as the street
- Packstation number as the house number
3
Notification
You'll be notified by email, text message or push notification from the DHL app once your parcel is ready for pick-up at the Packstation.
4
Pick-up
Your parcel is ready when you are! Pick up your parcel within 9 days using the mTAN (mobile TAN) in the DHL App and customer card.
And remember: You can arrange for parcels ordered for home delivery to be sent to a Packstation in your vicinity, even on short notice - until to 1 a.m. on the morning of delivery. For registered customers, this can be handled via the parcel notification, the track & trace feature or via the DHL app.
