YOUR PARCEL IS IN GOOD HANDS UNTIL YOU COLLECT IT
Receive your parcels when it suits you best. Choose a Packstation near you from over 7,000 locations and enter this as the delivery address during the ordering process.
Your benefits
- Always close by, with more than 7,000 Packstations across Germany
- Open around the clock*
- No extra costs
* Hours of availability may vary at some locations
How to receive parcels at the Packstation
1. Registration
You need a DHL customer account to use the Packstation service. Not registered yet? Simply register free of charge and download the Post & DHL app.
2. Address information
Address your parcel to a Packstation an follows:

3. Notification
You will be informed by e-mail and by push notification in the Post & DHL app as soon as you can pick up your parcel at the Packstation.
4. Pick-up
Pick up your parcels when it suits you best. We will keep your package for you for seven calendar days - including the day of delivery. Parcels that we reroute to a Packstation because we were unable to deliver them to your home are available for pick-up for nine days.
Important: You will need your customer card and the pick-up code from the Post & DHL app to pick up your shipment.
What's more: With parcel redirection, you can have items that you have ordered for home delivery sent to a local packing station at short notice - if you notify us by 4 a.m. on the day of delivery. Registered customers can select this option via the parcel notification or in shipment tracking or via the Post & DHL app.