The future belongs to companies who actively take responsibility for climate protection. So take advantage of our GoGreen dispatch service and support climate protection projects to offset emissions.

Your benefits

• Sustainable dispatch
  • With GoGreen you are making a sustainable contribution towards climate protection.
  • You can offset the transport-related CO₂e emissions caused by your individual volume of parcels.
• A sustainable image
  • You will receive a certificate on the CO₂e emissions you have saved on an annual basis.
  • Using the GoGreen communication methods, you are sending a clear signal in favor of environmental protection to your customer.

For new DHL business customers starting January 1, 2026, this service will no longer be available.

With cash on delivery shipping, your shipment is only handed over upon payment of the specified cash on delivery sum in the currency of the recipient country (or other secure forms of payment).

Bulky goods are shipments that:

• if cuboid, exceed the maximum dimensions of a DHL Paket International (120 x 60 x 60 cm)
• iif roll-shaped, weigh more than 5 kg or exceed a length of 120 cm or a diameter of 15 cm
  
• have special packaging features (e.g. no cardboard packaging, wrapped in film or plastic, with protruding parts or uneven surfaces)

* depending on the country

The additional insurance is the ideal solution for parcels: protected, even if they exceed the liability limit of EUR 500. The additional insurance service offers you sufficient protection up to EUR 25,000. The shipment is not marked out as containing valuables. It is processed anonymously in the normal system.

YOUR BENEFITS

• Security against financial risks caused by loss or damage up to EUR 25,000
• Unbürokratische und schnelle Zahlung im Schadensfall (Verlust oder Beschädigung)

This service is available for DHL Paket, DHL Europaket and DHL Paket International.

With the Service Premium you're sending your packages fast and easy to more than 220 countries and territories in the world. Your shipments are insured up to 500 EUR versichert and get priority handling.

YOUR BENEFITS

• Short and calculable delivery times
• Priority shipping via the fastest means possible
• Shipment tracking via the Internet or by telephone through customer services

With the Closest Droppoint delivery option, your DHL Paket International items are delivered to parcel shops, parcel lockers or similar locations close to the specified recipient address. The service is available initially in selected destination countries in Europe and offers you a more cost-effective alternative to traditional delivery to the home address.

Learn more

Before sending your parcel, specify what should happen if your shipment cannot be delivered in the destination country.

Return to sender: If your parcel item cannot be delivered to the recipient in the destination country, it is returned. 

Abandon: If your parcel shipment cannot be delivered, it will not be returned to you, but rather auctioned off or destroyed by the recipient country's postal company. You will not be charged anything for this.

YOUR BENEFITS

You can specify prior to sending your parcel, what should happen if your shipment cannot be delivered in the destination country.

Shipping DHL Paket International to recipients in customs destinations is now even easier and more customer-friendly thanks to Postal Delivered Duty Paid. By booking this additional service (Postal DDP), you can assume all import duties for the recipient. That way, your customers are not surprised by additional customs clearance charges on delivery.

Learn more