With Cash on Delivery International, the recipient receives the DHL Paket International only after paying the amount specified by you. The collected COD amount is then transferred to your bank account. This service is available in selected European destination countries and can be added to DHL Paket International.

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Bulky goods are shipments that:

• if cuboid, exceed the maximum dimensions of a DHL Paket International (120 x 60 x 60 cm)
• iif roll-shaped, weigh more than 5 kg or exceed a length of 120 cm or a diameter of 15 cm
  
• have special packaging features (e.g. no cardboard packaging, wrapped in film or plastic, with protruding parts or uneven surfaces)

* depending on the country

The additional insurance is the ideal solution for parcels: protected, even if they exceed the liability limit of EUR 500. The additional insurance service offers you sufficient protection up to EUR 25,000. The shipment is not marked out as containing valuables. It is processed anonymously in the normal system.

YOUR BENEFITS

• Security against financial risks caused by loss or damage up to EUR 25,000
• Unbürokratische und schnelle Zahlung im Schadensfall (Verlust oder Beschädigung)

This service is available for DHL Paket, DHL Europaket and DHL Paket International.

With the Service Premium you're sending your packages fast and easy to more than 220 countries and territories in the world. Your shipments are insured up to 500 EUR versichert and get priority handling.

YOUR BENEFITS

• Short and calculable delivery times
• Priority shipping via the fastest means possible
• Shipment tracking via the Internet or by telephone through customer services

With the Closest Droppoint delivery option, your DHL Paket International items are delivered to parcel shops, parcel lockers or similar locations close to the specified recipient address. The service is available initially in selected destination countries in Europe and offers you a more cost-effective alternative to traditional delivery to the home address.

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Before sending your parcel, specify what should happen if your shipment cannot be delivered in the destination country.

Return to sender: If your parcel item cannot be delivered to the recipient in the destination country, it is returned. 

Abandon: If your parcel shipment cannot be delivered, it will not be returned to you, but rather auctioned off or destroyed by the recipient country's postal company. You will not be charged anything for this.

YOUR BENEFITS

You can specify prior to sending your parcel, what should happen if your shipment cannot be delivered in the destination country.

Shipping DHL Paket International to recipients in customs destinations is now even easier and more customer-friendly thanks to Postal Delivered Duty Paid. By booking this additional service (Postal DDP), you can assume all import duties for the recipient. That way, your customers are not surprised by additional customs clearance charges on delivery.

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With the Post & DHL Business Customer Portal, you can manage your entire parcel shipping process quickly and conveniently.

• Centralized access to your DHL services for easy shipment preparation, collection, returns, and tracking

• Access to your customer data and invoices
• Online ordering of shipping materials
• Monthly quality and performance reports on your shipping activities

Information and free registration

You can create and submit your shipments conveniently via the DHL Parcel interfaces. Many of our partners have already integrated DHL Paket International into their systems. Further details can be found here.

• DHL Paket International (DPI) is a single-parcel product for worldwide parcel shipping to both private and business customers.

• The basis for smooth shipment processing is a parcel label in Common Label format, including a parcel identifier in UPU S10 format, as well as an International Routing Code.

• When handing over a physical shipment to DHL Paket, shipment-related EDI/PAN data must be provided for every DHL Paket International shipment. EDI/PAN data in combination with the International Routing Code form the basis for a smooth parcel flow.

• Parcel weights must be determined and transmitted with an accuracy of 100 grams.

• IDC/S10 number ranges must not be duplicated within a period of 365 days.

• DHL Paket International shipments must carry a German sender address and a deliverable recipient address (P.O. Box addresses are not permitted).

• In addition to the recipient address, it is recommended to transmit the recipient's email address within the EDI/PAN data. In many destination countries, this information is used for shipment notifications.

• The inclusion of messages or communications not intended for the recipient is not permitted.
  The shipment of dangerous goods (Limited Quantities, LQ) is generally excluded.

Already a DHL Parcel business customer? In the Post & DHL Business Customer Portal, you can easily expand your contract with additional international products via "Add Product". If you have any questions, your DHL sales representative will be happy to assist you.

This option enables simple and convenient shipping of your individual parcels. You ship your parcels using prepaid parcel labels and country-specific flat rates.

With this solution, you are ready to ship in no time and can send your goods to your customers even faster.