For the dispatch through a Packstation the shipments must be franked in advance and have a minimum size of 15 x 11 x 1 cm or a maximum size of 75 x 60 x 40 cm, respectively. For this purpose, you can use a DHL Paketmarke, a DHL Päckchenmarke or a return label from the sender. You can buy shipping labels at DHL Online Franking, in the DHL parcel app or in the Deutsche Post store.
For shipping labels purchased online with a QR code or returns with a QR code, you can print the parcel label directly at the Packstation. Stick the label onto the shipment and then insert the shipment into a free compartment.
At Packstations without a printer (except App-controlled Packstations), scan the QR code and insert the parcel without the shipping label. The deliverer will print the label for you when picking up the parcel.
Please note that only shipments which are transported with DHL parcel can be sent via Packstation.
You cannot send the following shipments from a Packstation:
- Shipments of books or goods
- Large or maxi letters
- Express shipments, and
- Shipments with the service transport insurance