* Small, non-sensitive items can also be sent in a conventional, dimensionally stable cardboard or paper shipping envelope up to C4 format if the shipment is only slightly different from a square shape (no minimum height of 1 cm required at the edges). Please do not use simple letter envelopes, but rather use padded envelopes or envelopes made from sturdy cardboard in order to protect your shipment.

** Tip: Send your shipment as a DHL Paket 2 kg including shipment tracking and liability of up to EUR 500 from just EUR 4.99 (only in DHL online franking)

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No, franking of your parcels with letter stamps is not permitted.

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Yes, you do not need a printer. How to frank without a printer:

For parcels and packages: 

• Purchase the appropriate stamp in the DHL online franking service or Post & DHL app.
• You will receive a QR code which you can scan in directly at a Packstation, in a branch or with the delivery agent, and have your postage stamp printed out.
• Simply stick it onto the parcel and send it directly.

For letters: 

Buy mobile stamps easily in the Post & DHL app*. Choose the correct postage and pay conveniently online. Write the code displayed with a pen on the envelope or postcard. And you're done!

• The mobile stamp is available for the following products: Postcard, standard letter, compact letter and large letter

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No. The Paket 2 kg is only available in the DHL online franking service for EUR 4.99.

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Simply use the Postage adviser to find the right shipping product for national and international shipping in a step-by-step process.

You can create your letter or parcel stamp directly online and send immediately. You do not need a printer for many products.

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For the dispatch through a Packstation the shipments must be franked in advance and have a minimum size of 15 x 11 x 1 cm or a maximum size of 75 x 60 x 40 cm, respectively. For this purpose, you can use a DHL Paketmarke, a DHL Päckchenmarke or a return label from the sender. You can buy shipping labels at DHL Online Franking, in the DHL parcel app or in the Deutsche Post store. 

For shipping labels purchased online with a QR code or returns with a QR code, you can print the parcel label directly at the Packstation. Stick the label onto the shipment and then insert the shipment into a free compartment.

At Packstations without a printer (except App-controlled Packstations), scan the QR code and insert the parcel without the shipping label. The deliverer will print the label for you when picking up the parcel.

Please note that only shipments which are transported with DHL parcel can be sent via Packstation.

You cannot send the following shipments from a Packstation:

• Shipments of books or goods
• Large or maxi letters
• Express shipments, and
• Shipments with the service transport insurance

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When ordering parcels, always indicate your personal post number and the number of the desired Packstation in addition to your name. Moreover, enter the zip code and the location of the respective Packstation:

Many online retailers provide designated input fields for the post number and Packstation number for deliveries to a Packstation. If this is not the case, simply enter your address as a separate delivery address.

You are not restricted to a specific Packstation, meaning you can freely choose any Packstation for each parcel.

Important: If the full name and the post number do not doubtlessly belong to the same customer account, the delivery person unfortunately cannot place the shipment in the Packstation. This means that delivery to family members using a common post number is not possible.

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