Legal notice

Deutsche Post AG

Represented by the Managing Directors:
Dr. Frank Appel, Vorsitz
Ken Allen
Oscar de Bok
Melanie Kreis
Dr. Tobias Meyer
Dr. Thomas Ogilvie
John Pearson
Tim Scharwath

Chairman of the Supervisory Board:
Dr. Nikolaus von Bomhard

 

Commercial Register No:
Registration court Bonn HRB 6792
Turnover Tax ID No:
DE 169838187

Address
Charles-de-Gaulle-Straße 20
Postcode/City: 53113 Bonn
Telephone: +49/ (0) 228/ 18 20
Email: impressum.brief[at]deutschepost.de

Supervisory Authority according to § 5 (1) No. 3 German Teleservices Act for mail transportation up to 1,000 gram:
Bundesnetzagentur für
Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen (BNetzA)
Tulpenfeld 4, 53113 Bonn
Telephone: +49 / (0) 228 / 14-0

Objection/ dispute resolution

The European Commission provides a platform (http://ec.europa.eu/consumers/odr) for reaching out-of-court settlements. This gives consumers the opportunity to settle disputes relating to their online orders without involving a court.

General Information according to § 36 of the German Law about alternative dispute resolution (VSBG):
Deutsche Post AG is obliged to participate in dispute resolution procedures before a consumer arbitration board to the following extent. Senders who post items as consumers under our standard terms and conditions (GTC) and their recipients, if they are also consumers, may call upon the consumer arbitration board to settle disputes regarding rights and obligations in the event of loss, theft or damage to shipments or the infringement of their own rights to which they are entitled on the basis of a statutory order pursuant to Section 18 of the Postal Act (PostG) if it has not been possible to reach an agreement with DHL.

The responsible consumer arbitration board is the
Schlichtungsstelle Post (Referat 318)
Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen
Tulpenfeld 4
53113 Bonn
www.bundesnetzagentur.de/post-schlichtungsstelle

In all other aspects Deutsche Post AG will not participate in any dispute resolution process according to the VSBG.