Legal notice

Deutsche Post AG

Represented by the Managing Directors:
Dr. Tobias Meyer, Vorsitz
Oscar de Bok
Pablo Ciano 
Nikola Hagleitner
Melanie Kreis
Dr. Thomas Ogilvie
John Pearson
Tim Scharwath

Chairman of the Supervisory Board:
Dr. Nikolaus von Bomhard


Commercial Register No:
Registration court Bonn HRB 6792
Turnover Tax ID No:
DE 169838187

Charles-de-Gaulle-Straße 20
Postcode/City: 53113 Bonn
Telephone: +49/ (0) 228/ 18 20
Email: impressum.brief[at]

Supervisory Authority according to § 5 German Digital Services Act:
Bundesnetzagentur für
Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen (BNetzA)
Tulpenfeld 4, 53113 Bonn
Telephone: +49 / (0) 228 / 14-0

Objection/ dispute resolution

The European Commission provides a platform ( for reaching out-of-court settlements. This gives consumers the opportunity to settle disputes relating to their online orders without involving a court.

General Information according to § 36 of the German Law about alternative dispute resolution (VSBG):
In the event that consumers call upon the consumer arbitration board of the Federal Financial Supervisory Authority to settle disputes regarding rights and obligations in the event of loss, theft or damage to shipments or the infringement of their own rights to which they are entitled on the basis of a statutory order pursuant to Section 18 of the Postal Act (PostG), Deutsche Post AG is obliged to participate in a dispute resolution process according to VSBG.

Prerequisite for calling the consumer arbitration board is a previous unsuccessful attempt to settle the dispute between the consumer and Deutsche Post AG themselves.

The responsible consumer arbitration board is the
Schlichtungsstelle Post
Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen
Tulpenfeld 4
53113 Bonn

In all other aspects Deutsche Post AG will not participate in any dispute resolution process according to the VSBG.