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Parcel or mail shipments

Do you have questions about parcel or mail products?

For more information, please visit the DHL Paket Customer Service.

Questions about Packstation

If you have questions regarding a shipment to or from a Packstation, please click here.

DHL Express shipping

DHL Online Franking / ExpressEasy 

For assistance with DHL Online Franking please click here.

DHL Express tracking, shipment loss, claims & pick-up requests

For information please click here.

DHL Express invoicing (DHL E-Billing / MyBill) 

For information please click here.

Forwarding agent certificates / Proof of export pursuant to section 17a UStDV for shipments within the EU

For information please click here (only available in German).

Here you'll find answers to the most frequently asked questions:

MyDHL+ 

Express Mobile App (coming soon) 

DHL Express Commerce

Can't find the information you need?

Use the contact form for support with our DHL Express shipping solutions.