Design your DHL parcel notification for goods export

Flexibility and transparency are particularly important for online shoppers when receiving their ordered goods. With the free DHL parcel notification for the export of goods,  we take over the shipping communication to your recipients abroad and inform your customers of the expected delivery date for each shipment simply by e-mail. This means your customers know when they will receive their parcel after ordering.

Rollout plan for parcel announcements in other target countries: 

  • from August to European destination countries (exceptions: countries listed below as planned from October) 
  • from September in worldwide destinations 
  • from October to destination countries with two delivery partners (Italy, Portugal, Spain, Switzerland) 

Your benefits

  • More customer satisfaction through a transparent delivery process
  • Increased delivery rate & reduced returns thanks to communication with recipients
  • New customer touchpoint with additional brand presence thanks to customisation options for DHL parcel notification Export
     

How it works

Simply transmit your customers' e-mail address in the electronic consignment data in the e-mail address field of the recipient. Please ensure beforehand that you have obtained your customers' consent to forward their e-mail address to DHL. Please note that all DHL Parcel Notification Export to Austria messages are only available in German language. For all other target countries, the messages will be made available in English.

1 Order with e-tailer

Transmission of the electronic shipment data to DHL, including the e-mail address of the recipient.

2 DHL parcel centre

The parcel notification is triggered as soon as the parcel has been scanned in the first parcel centre. 

 

3 Onward transport abroad

No notification.

! Recipient communication from arrival in the destination country is the responsibility of the delivery partner and varies depending on the destination country.

Create brand recognition and integrate your name and logo into the DHL parcel notification export free of charge. These adjustments are also displayed in DHL shipment tracking. 

Customise now

Example Austria. Parcel notification for other destination countries is provided in English.

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