Post-purchase platform for online retailers

Karla is the post-purchase platform for online retailers that enhances DHL shipment tracking with a powerful upselling and retention channel. Karla effectively leverages the high level of attention customers give to the tracking journey to increase revenue, reduce support costs, and create an inspiring post-purchase customer experience.

Karla features:

• Tracking Experience: A 100% brand-compliant tracking page that engages customers with personalized marketing campaigns, product recommendations, and reorder options—at the moment when purchase intent is at its highest.
• Upselling & Retention: Targeted campaigns delivered directly in the post-purchase moment to boost engagement, repeat purchases, and customer lifetime value.
• Automated Customer Service: Karla handles support requests throughout the entire post-purchase journey with intelligent CX and fully automates the underlying processes.
• DHL Integration: Fully automated integration with DHL, requiring no technical effort and ready for immediate use.