Post-purchase communication powered by parcelLab

parcelLab’s platform aggregates DHL status updates within the retailer’s branding. The goal is to transform these transactional touchpoints into personalized experiences-resulting in higher revenue for retailers, reduced operating costs, and an enhanced customer experience.

parcelLab’s offering includes:

• Promise – integrates an estimated delivery date on the product detail page and in the checkout to improve conversion rates
• Engage – provides personalized shipping communications with links to shipment tracking embedded within the online shop
• Returns – a returns portal for retailers to reduce costs, generate additional revenue, and make returns more sustainable