Always photograph the shipment exactly as it was received, including all contents and packaging materials.
Make sure all photos are sharp and sufficiently bright.
Permitted formats: PDF, PNG, JPEG/JPG.
Maximum file size per photo: 10 MB.
Keep the shipment, including all contents and packaging, for at least another 10 days in case further photos or information are required.
At least three and no more than four photos of the exterior view are required.
The label must be clearly legible in one photo.
The parcel must be photographed from several perspectives.
If visible, focus on damaged areas of the packaging.
Only for DHL-certified packaging: a photo of the logo and certification number is required.
If this logo is visible on the packaging, the packaging is certified.
If this logo is shown on the outer packaging, a certified packaging was used.
If this logo is shown on the outer packaging, a certified packaging was used.
Label photographed clearly and legibly
Side view with focus on the suspected damaged area
Additional perspective for a complete view of the shipment
Only for certified packaging: certification number photographed clearly
No focus on the suspected damaged area
Photo taken from too great a distance to allow an assessment
At least one and no more than three photos of the interior view are required.
The inner packaging should be photographed layer by layer, from the outside in.
Photograph the complete inner packaging.
Please also take photos of the interior view if no inner packaging is present.
Photo clearly shows the structure of the inner packaging, opened from outside to inside
Interior-view photo clearly shows the inner packaging using the layer-by-layer principle
Interior-view photo does not allow the inner packaging to be understood
Interior view without inner packaging and contents
At least one and no more than two photos of the damaged contents are required.
If available: one photo of the undamaged contents.
The damage must be in focus and clearly visible.
If the damage is difficult to see, use an aid such as a pen to point it out.
If available, group all undamaged items together and photograph them.
Complete photo of the damage
Damage highlighted with an aid for better visibility
Photo of the damage from an additional perspective
Only required if there are also undamaged contents: all undamaged items grouped together
Damage is not visible
Damage is only partially photographed
Describe the damage in a meaningful and specific way:
Exact product names.
Description of the type of damage.
Quantity information.
Please note that the description must match the photos of the damage.
One cup from the brand "Alessi" (model: Tendentse) is broken. Three additional cups and four saucers are undamaged.
"Asus" monitor (model 3X) with a crack in the lower-right corner of the screen.