General questions about Online Franking

With DHL Online Franking, you can frank and pay for national and international parcels and packages quickly and easily over the Internet. Simply create your shipping labels (labels for parcels and Päckchen) in your Internet browser.

Your advantages:

• No registration and free use
• Creation directly in the Internet browser and printing on your own computer or in the postal outlet (Mobile Paketmarke).
• Currently you can pay for your purchases by PayPal, credit card, Apple Pay (only devices with iOS operating system and Safari browser) or Google Pay (only devices with Android operating system).
• Pickup can be booked in advance upon request

In just 3 steps you can conveniently create your shipping labels for your parcels and packages online with DHL online franking.

Step 1: Product selection

• Product and service selection: Select the recipient country. The possible products and services with the corresponding prices are displayed and can be selected.
• Entry of address data: Insert the recipient and sender address.

Step 2: Shopping cart and checkout

• If you wish, you can book the pickup service within your shopping cart.
• Online secure payment with PayPal, credit card, Apple Pay (only devices with iOS operating system and Safari browser) or Google Pay (only devices with Android operating system).

Step 3: Print shipping labels

• Your finished shipping label is displayed in a PDF document which you can print out directly. Alternatively, you can have the parcel label printed using the QR code at a branch, Packstation, parcel shop, or by a DHL delivery agent.

• For shipments to countries outside the European Union as well as to EU customs‑exempt areas, a customs declaration must be completed. Information on EU member states and special customs regulations.
• DHL online franking automatically requests all the necessary information and prints out the necessary shipping documents.

Generally, the Terms and Conditions of DHL Online franking apply.

Unless otherwise specified in these GTC, the following GTC shall apply to online orders for transport services:

• GTC Parcel/Express National for domestic parcels (Paket) and express shipments

• GTC Parcel International for parcels to foreign countries

• GTC Letter National for domestic Päckchen

• GTC Letter International for Päckchen to foreign countries

Liability Germany:        

For national DHL Päckchen there is no liability in case of damage or loss.

In the case of national parcels and express shipments, liability towards the sender in the event of loss or damage is generally limited to the value of the contents* up to the sum of 500 euros.

If your shipment has not been received by the recipient within six working days, you can place an investigation request.

If your Express shipment was not delivered on the following working day, please contact Express Customer Service.

Liability Worldwide:   

Your international DHL Paket is insured against loss and damage up to EUR 500. Please note that an investigation request should only be made if the delivery time specified in the country information has been exceeded by more than two weeks, as in rare cases there may be a delay in delivery.

With GoGreen, the emissions generated during shipping are offset through investments in global climate protection projects. You can find more information here.

When you book the paid GoGreen Plus International service, CO₂ emissions in our logistics network are actively reduced through the use of bio-kerosene (Sustainable Aviation Fuel).

GoGreen Plus therefore enables more immediate and faster progress toward sustainable shipping.

Your favourites allow you to quickly create a shipping label for products you ship regularly. Therefore, it makes sense to save frequently dispatched products. You can access these via "Favourites" and create the shipping label immediately.