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  1. Private Customers
  2. DHL sustainability overview

We show you how sustainable your delivered shipments are

In your DHL customer account, you will find an overview of all shipments delivered to you as well as the sustainable DHL services they were sent with.

What the DHL sustainability overview offers

  • Transparency about the number of your sustainable shipments received with GoGreen or GoGreen Plus that can be assigned to your customer account.

  • Information about the greenhouse gas emission savings through sustainable services from DHL Paket.

  • Confirmation that all shipments booked with the GoGreen Plus recipient service make an active contribution to avoiding greenhouse gas emissions in Germany.

To the DHL customer account

The general sustainability overview

  • All shipments assignable to your customer account are received sustainably through measures to avoid greenhouse gas emissions within our logistics network
  • Which were received with GoGreen Plus through your service booking
  • Which already shipped by the sender with GoGreen Plus
  • Total CO2e* savings through avoidance of greenhouse gas emissions

The sustainability overview with the GoGreen Plus service

  • All your shipments are received sustainably through measures to avoid greenhouse gas emissions within our logistics network
  • Whichw were received through your service booking with GoGreen Plus
  • Which were already shipped by the sender with GoGreen Plus
  • Total CO2e* savings through avoidance of greenhouse gas emissions

What GoGreen and GoGreen Plus offer

At Deutsche Post & DHL, we take a consistent approach to our goal of sustainability. Since 2011, we have been transporting with GoGreen all national parcels and packages for our DHL private customers in a CO2-compensated manner through investments in global climate protection projects, thus helping to protect the environment. Since July 2022, GoGreen is also automatically included with international private customer shipments.

With the new GoGreen Plus service, we are now taking sustainable shipping and receiving to the next level by actively avoiding emissions.

Sustainable shipping with DHL. By investing in certified climate protection projects worldwide, we can offset the greenhouse gas emissions generated in the transportation of your shipments.

Low emission shipping with DHL. Through additional investment in our logistics network in Germany, we reduce the greenhouse gas emissions generated in the transportation of your shipments.

For more information on our sustainability programme, visit dhl.de/nachhaltigkeit

Note

In order for us to be able to allocate all received shipments to you as far as possible, it is important that you have entered matching data when ordering in the online shop and in the DHL customer account (e.g. complete and correct spelling of first and last name, identical e-mail address, Post number if applicable, etc.).

Our tip: Do you want to make your customer account even more secure and the receipt of parcels more convenient? When registering for one of our premium services, such as Packstation or digital notification, you will go through an address and recipient validation. This also increases the reliability of the allocation of shipments to your customer account.

Questions and answers

All registered DHL customers will find an individual sustainability overview of the shipments they have received in their personal area in the customer account.

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In order for us to be able to allocate all received shipments to you as far as possible, it is important that your data matches when ordering in the online shop and in the DHL customer account (e.g. complete and correct spelling of first and last name, identical e-mail address, Post number if applicable, etc.).

Our tip: Do you want to make your customer account even more secure and the receipt of parcels more convenient? When registering for one of our premium services, such as Packstation or digital notification, you will go through an address and recipient validation. This also increases the reliability of the allocation of shipments to your customer account.

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The sustainability overview takes into account the greenhouse gases listed in the GHG Protocol (Greenhouse Gas Protocol): CO2, methane, nitrogen oxide and fluorinated gases in CO2 equivalents (CO2e).

  • Carbon dioxide or carbon dioxide (CO2) is a gas consisting of carbon and oxygen. Along with nitrogen, oxygen and noble gases, CO2 is a natural component of air. Although air consists of only 0.038% CO2, it is one of the most important greenhouse gases and contributes significantly to climate change.
  • CO2 equivalents or CO2e, on the other hand, is a unit of measurement that makes greenhouse gases (e.g. methane and carbon dioxide) comparable with each other by converting them into an equivalent amount of CO2 based on their climate change impact.
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We would like to give you an idea of how much greenhouse gas emissions can be saved through sustainable shipping and receiving. For example, burning 1 litre of diesel (passenger car) produces 2.65 kg of CO2e. If you are generally interested in your sustainability balance, you can find the CO2 calculator of the Federal Environment Agency here: https://uba.co2-rechner.de/de_DE/.

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* CO2e stands for carbon dioxide (CO2) equivalents; this takes into account CO2 and other greenhouse gasses such as methane, nitrogen oxide and fluorinated gases.