Your choice of Deutsche Post DHL, the number one parcel services provider, sends a clear signal to your customers that you value quality, reliability and sustainability.

• Best quality: We invest continually in new parcel centers in Germany. For you that means we always have a convenient place for your customers to receive or return parcels, thanks to the largest network of retail outlets, parcel shops, Packstations and Poststations in the country. In addition, we are committed to optimizing international partnerships to ensure that transit times are faster and more stable, especially in Europe.
• High reliability and best in test multiple times: We’ve received numerous awards for our fast and dependable parcel services. Our high level of service quality means your parcels reach their destinations reliably, whether domestic or international.
• Most sustainable postal and parcel service: As the most sustainable postal and parcel service provider, we offer options to further reduce CO2e emissions in the logistics chain with the help of insetting. Our modern technologies and steadily growing fleet of electric vehicles have had a powerful impact, as 55 % of our delivery routes in Germany already operate at zero carbon emissions.
   

You can be sure that we are committed to doing everything we can to provide reliable assistance and services for your merchandise shipping.

We hereby inform you of changes listed in the following contract amendments, which will take effect on January 1, 2026.

• Addition to Appendix 1 regarding the Packstation discount for DHL parcels and DHL small parcels for shipments addressed directly to a Packstation within Germany.
• To ensure the same high shipping quality, our service description includes instructions for the address layout, label and packaging for DHL Kleinpaket (small parcel) items.  
• For DHL Paket International, the section on sender’s instructions for abandonment of parcels (“Preisgabe”) will be amended in the following way: if an item cannot be delivered in the destination country and its auctioning or destruction is associated with costs, the parcel will be returned for a fee.
• In addition, partial terminations of individual contract items will be possible in the future without having to terminate the entire contract. We are therefore amending sections 4.3 and 7.2 of the General Terms and Conditions.
• New section 3.5 in the General Contractual Conditions pertaining to the transportation of parcels regarding “Terms and Conditions for the Carriage of Medicinal Products”

The contract amendments can be found below in the contract amendment overview document.

Sustainable logistics is becoming increasingly important - and a priority for more and more people. Here at Deutsche Post and DHL, sustainable shipping has also long been a high priority, and is also very popular with our customers. Our GoGreen Plus service takes sustainable shipping to the next level. It significantly reduces shipping-related CO2e emissions - an advantage offered by no other shipping provider in Germany at this time. As of July 1, 2025, the new GoGreen Plus service will be added to the services included in your business customer contract ("Leistungsbeschreibung").

In order to operate a reliable logistics network of consistently high quality, we continuously invest in the expansion of our parcel infrastructure. This allows us to reliably process the growing parcel volumes for you and your customers. In addition, the constantly changing market conditions have forced us to make a number of changes, including updated GT&C and dangerous goods regulations.

All changes to the GT&C, the contracts and the additional fees are contained in the following overview and in the downloads section further down.

Updated General Terms and Conditions (GT&C)

This concerns the following terms and conditions:

• GT&C Paket/Express National
• GT&C DHL Paket International
• GT&C DHL Europaket

The changes are as follows:

• Changes required for legal reasons (such as a new jurisdiction clause or dispute resolution process, changes concerning customs and foreign trade legislation) and
• Changes necessitated by operational adjustments (discontinuation of weapon shipping in Express, and urn shipping and redirection in Paket)

Updated Dangerous Goods Regulations Part 2 DHL Paket and letter-like shipments, national

These have been adjusted to comply with the legal amendments to the ADR (Agreement concerning the International Carriage of Dangerous Goods by Road).

The changes essentially expand your options for the shipment of dangerous goods. The main changes are as follows:

• The shipment of dangerous goods in accordance with the aforementioned regulations is permitted with the product DHL Kleinpaket (small parcels).

• The shipment of UN 3373 "Biological Substances, Category B" is permitted.

• Additionally, sodium-ion batteries with UN numbers 3551 and 3552 must be labeled in accordance with Special Provision (SP) 188 and the new SP 400 ADR/RID, as specified in 5.2.1.9 ADR/RID.

Overview of contract amendments

• New/improved DHL GoGreen Plus service

• Introduction of peak-in-peak surcharge

• Introduction of customs data post-processing fee

• Addition of new products relating to routing codes and the return fee

Overview of adjustments/introduction of additional fees

We experience cost increases due to additional workflow steps in shipment processing; these costs have risen sharply in recent years. We must therefore introduce or adjust selected additional fees for domestic and international shipments, which will be calculated according to the costs incurred only by the affected shipments.

The overview "Price adjustment of additional fees effective July 1, 2025" is available in the downloads section.

As part of continuous efforts to improve products and services, we are expanding our portfolio to offer you the utmost flexibility in your merchandise shipping. Moreover, as a company committed to meeting the requirements of the amended German Postal Act, we will be launching initiatives to make working conditions for our employees safer and better than ever.

Those changes entail contract amendments that will enter into effect on January 1, 2025. We've provided an overview of them for you here:

• New domestic and international shipping conditions starting January 1, 2025, that include labeling requirements for parcels of higher weight
• An overview of the contract amendments starting January 1, 2025:
  • Warenpost (merchandise shipment) to be renamed DHL Kleinpaket (small parcels)
  • Mandatory labeling for parcels with increased weight
  • Bulky goods now also possible with DHL Europaket
  • Discontinuation of the Brexit Handling surcharge as of December 31
  • Other specifics that include details regarding sender information for DHL Retoure (returns), DHL Europaket and other returns

Please add these annexes to your contract documents on file.

Both documents can be found in our downloads section and will enter into effect starting January 1, 2025.