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Collect points and save - collect valuable points in your customer account using the DHL bonus program. Once you've collected enough points for your desired reward, redeem those points for a postage or shopping coupon.
Your benefits
- Collect points automatically: e.g. by receiving a parcel at a Packstation or postal outlet, or when buying labels
- Collect points quickly: you'll get extra points for your first parcels
- Select great rewards: convert bonus points to free postage or shopping coupons
Claim one of these great coupons*:
100 bonus points correspond to a value of EUR 1. You will always find a variety of attractive rewards in our partner shops and vouchers for DHL Online Franking. Please note that the vouchers from our partners may not always be available.
Here's how it works
2
Collect bonus points
Use selected services and the points will automatically be credited to your account.
3
Redeem bonus points
You can start redeeming coupons and rewards with as few as 379 points.
Collect bonus points with these services:
Receiving parcels from the Packstation
Have your shipments sent to a Packstation and receive 5 points.
5x points: You'll receive 25 points each for the first five shipments picked up from the Packstation.
Pick up a parcel from a postal outlet
Have your orders sent to a postal outlet or Paketshop and receive 5 points.
Ship from the Packstation
Claim 10 points each time you send a parcel from a Packstation - even if when dropping off returns.
5x points: You'll receive 50 points each for the first five parcels shipped from the Packstation.
Purchase labels
Buy parcel or package stamps online in your customer account or in the Post & DHL app. 10 bonus points will be credited to your account. Remember to log in prior to your purchase.
5x points: You'll receive 50 points each for the first five labels you buy.
*Terms of redemption
Status: 03.01.2019
Online Franking
Please note the maximum dimensions permitted for your franking:
| Päckchen S up to 2kg: |
up to 35 x 25 x 10 cm |
| Päckchen M up to 2kg: | up to 60 x 30 x 15 cm |
| Paket national up to 2kg: |
up to 60 x 30 x 15 cm |
| Paket national up to 5 kg: |
up to 120 x 60 x 60 cm |
| Paket national up to 10 kg: |
max. 120 x 60 x 60 cm |
| Päckchen EU up to 2kg: | up to L + B+ H= 90 cm (no side longer than 60 cm) |
| Paket EU up to 5kg: | up to 120 x 60 x 60 cm |
What is the DHL bonus program?
The DHL bonus program gives you the opportunity to collect points by using our services. For the points you collect, you can receive vouchers which you can redeem, for example, in DHL Online Franking.
Where can I sign up for the bonus progrma and and receive attractive premiums?
As a registered customer, you can simply activate the participation in the bonus program under My Data & Services and collect points immediately.
If you are not a customer yet, you can register at www.dhl.de/anmelden and then select the desired services and the bonus program.
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How does the DHL bonus program work?
After you have decided to participate in the bonus program, you will receive bonus points for various actions related to receiving and sending parcels. For what you receive points is explained in the question "Which products allow me to collect points with the DHL bonus program?"
Your current score and the individual bonus turnover can be viewed under bonus points.
If you have collected enough points, you can redeem them for online franking vouchers for example. After ordering a voucher, you will receive your voucher code by e-mail to your registered e-mail address and you can also view it in your points history.
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Who can participate in the DHL bonus program?
All registered customers can participate in the bonus program.
To activate the bonus program, a registration is necessary.
As a registered customer you can join the bonus program under My Data & Services.
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How do I know my score from the DHL bonus program?
After registration you can view your current score at any time.
Log in to your customer account to have a closer look at your points in the bonus points section.
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Which products allow me to collect points with the DHL bonus program?
1. Collecting shipments at the Packstation: 5 points
You will receive 5 bonus points for each shipment ordered and picked up at a Packstation. For the first five shipments you will be rewarded with five times the number of points.
2. Sending a shipment via Packstation: 10 points
As a registered Packstation customer, your DHL customer card entitles you to 10 bonus points for each shipment dispatched at a Packstation that is franked with a DHL Päckchen label or DHL shipping label. For the first five shipments, you even receive five times the number of points.
3. Buy a shipping label: 10 points
For every shipping label purchased through online franking (also mobile via the DHL parcel App), you will receive 10 bonus points. For the first five shipping labels, you even receive five times the number of points. Please note that you need to log in to online franking before you make a purchase in order to collect the bonus points for your account. If you redeem a postage or coupon code in the shopping cart, no points are credited.
4. Order and pick up the parcel at the postal outlet: 5 points
You also receive bonus points for each parcel you address to a postal outlet and pick up there. Please note that this only applies to parcels, not to Päckchen (small packages).
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How long does it take for points to be credited to the DHL bonus program?
In general, bonus points will be credited to your account within a maximum of 10 days after collection/shipment of a shipment or the purchase of a DHL package- or parcel label.
Please note that bonus points for purchases in DHL online franking are initially credited to your points account in restricted form, i.e. the points are displayed in your points account but are not immediately credited to the total points balance. After the 30-day cancellation period has expired, these points can be redeemed unless you exercise your right of cancellation. The total points balance will then be updated automatically.
Bonus points for using the Packstation/postal outlet can be redeemed immediately after they are credited.
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I used DHL online franking but did not receive any points. How come?
We can only credit bonus points for the purchase of shipping labels via online franking if you have previously logged into your customer account. If you redeem a postage or coupon code in the shopping cart, no points are credited.
Please also note that bonus points for purchases in DHL Online Franking are initially credited to your account in a restricted form, i.e. the points are displayed in your balance but are not immediately credited to the total points balance.
After the 30-day cancellation period has expired, these points can be redeemed unless you exercise your right of cancellation. The total points balance will then be updated automatically.
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How do I order a coupon code in the DHL bonus program?
Log in to your account to access the bonus point section.
Once you are logged in, select the desired voucher value and then click on "Redeem now". Then confirm the number of redeemed bonus points for your order and you will receive your voucher code by e-mail to your registered e-mail address.
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How can I terminate my participation in the DHL bonus program?
You can terminate your participation in the bonus program at any time without notice.
Simply use our contact form or send the cancellation by letter to DHL parcel GmbH, Kundenservice, 22795 Hamburg.
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