Help with DHL 2-Mann-Handling

As soon as your shipment has arrived at our service partner's facility, they will contact you by phone or email to arrange a delivery appointment. In exceptional cases, you may be contacted by SMS.

You will then receive an email confirming the appointment.

If you are unable to keep the appointment, please contact our service partner. The contact details of the relevant service partner can be found in the appointment confirmation.

Yes, you can change your delivery appointment. In the "Delivery Appointment Confirmation" email, you can contact our DHL 2-Mann-Handling service partner directly by phone or email. 

A change of appointment can only be guaranteed until 2:00 PM on the business day preceding the planned delivery.

If you are not available when the delivery team arrives, our service partner will contact you to arrange a new delivery appointment.

Unfortunately, we are unable to change the delivery address. In this case, please contact your sender directly.

Even if you have already arranged an appointment with the sender, our service partner will contact you. 

If necessary, you can still change the delivery appointment until 2:00 PM on the day before delivery.

If you are not at home at the agreed delivery time and would like your shipment to be left without a personal handover, you can provide this instruction in one of the following ways:

• By email: Use the "Abstellgenehmigung erteilen" ("Drop-Off Authorization") button in the delivery appointment confirmation (delivery reminder) email by 11:59 p.m. on the day before your planned delivery.

• Using a signed drop-off authorization form: Place the printed, completed, and signed drop-off authorization form at the designated drop-off location and inform the local service partner by phone. Download DHL 2-Mann-Handling drop-off authorization form (only available in German)

The designated drop-off location must be on your property, dry and protected from the weather, not visible from publicly accessible areas (e.g., roads or public footpaths), and freely accessible to our driver. DHL 2-Mann-Handling reserves the right not to follow your instructions if delivery to the designated location is not possible, the location cannot be found, or it does not meet the requirements stated above.

Occasionally, delays may occur due to unforeseen events such as traffic congestion, natural disasters, or extreme weather conditions. 

Our delivery team will contact you by phone approximately one hour before arrival. 

If the delivery appointment cannot take place, our service partner will contact you to arrange a new appointment.

We offer different delivery options:

• Room of Choice: We deliver your goods to the desired location in your home, whether that is in the basement or on the third floor.

• In-Home Delivery: We deliver your goods beyond the first lockable door, for example to the entrance of an apartment building.

If you would like to know which delivery option has been booked for your shipment, please contact your sender.

If the goods are obviously damaged at the time of delivery, ask the delivery team to document the damage and refuse acceptance if you do not wish to keep the goods.

Afterwards, please contact your sender to discuss the next steps. 

If the damage only becomes apparent later, please also contact your sender.

As soon as we receive the pickup order, our service partner will contact you by phone or email to arrange a pickup appointment. In exceptional cases, you may be contacted by SMS.

You will then receive an email confirming the appointment. 

If you are unable to keep the appointment, please contact our service partner. The contact details of the relevant service partner can be found in the appointment confirmation.

Yes, you can change your pickup appointment. 

In the "Pickup Appointment Confirmation" email, you can contact our DHL 2-Mann-Handling service partner directly by phone or email. 

A change of appointment can only be guaranteed until 2:00 PM on the business day preceding the planned pickup.

If you are unable to keep the agreed appointment, please contact our service partner using the "E-Mail schreiben" ("Send E-Mail") or "Anrufen" ("Call") buttons provided in the appointment confirmation or other relevant emails.

Occasionally, delays may occur due to unforeseen events such as traffic congestion, natural disasters, or extreme weather conditions. 

Our pickup team will contact you by phone approximately one hour before arrival. 

If the pickup appointment cannot take place, our service partner will contact you to arrange a new appointment.

We offer different pickup options:

• Room of Choice: We pick up the goods from the place where they are being used in your home.

• In-Home Pickup: We pick up the goods from behind the first lockable door, for example the entrance of an apartment building.

If you would like to know which pickup option has been booked for your shipment, please contact your sender.

To ensure a smooth pickup process, we ask you to dismantle assembled goods before pickup and, where possible, pack them in their original packaging or other suitable packaging. 

This helps prevent damage during transport.

Your email address or telephone number can also be changed through the DHL 2-Mann-Handling service partner. 

Unfortunately, it is not possible to change the delivery address through DHL 2-Mann-Handling. Please contact your sender for address changes.

Your data will be used exclusively for processing and carrying out your delivery. This includes appointment notifications, shipment tracking, and contacting you regarding questions or issues related to your shipment.

Your data will be treated confidentially in accordance with applicable data protection regulations and will not be shared with third parties.