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DHL 2-Mann-Handling delivers bulky and heavy items directly to your home, including furniture, large household appliances, as well as leisure and garden products that require a two-person delivery service. Your order is typically delivered directly to the room of your choice. Additional services booked with your order, such as assembly, installation, or the disposal of your old appliance, are carried out professionally by our trusted service partners.
We arrange your delivery date individually with you. On the day of delivery, our delivery team will contact you approximately one hour before delivery to ensure a smooth handover.
Convenient delivery: We deliver your order beyond the first lockable entrance door and, in many cases, directly to the location of your choice*.
Shipment tracking: Track the status of your delivery at any time.
Flexible delivery scheduling: We'll work with you to arrange a delivery date that suits your schedule.
Pre-delivery notification: Our delivery team will contact you approximately one hour before arrival.
* Depending on the delivery option selected
After you place your order, your retailer will usually need some time to prepare the goods for shipment. Once ready, your order is handed over to DHL 2-Mann-Handling for reliable delivery.
Your shipment is transported to the DHL 2-Mann-Handling service partner responsible for your area. Upon arrival, preparations for delivery begin.
After your shipment has been received by our local service partner, you will be contacted by phone to arrange a convenient delivery date. You will then receive an email confirming your delivery appointment.
Approximately one hour before delivery, our delivery team will contact you by phone.
Our delivery team will deliver your order reliably and professionally.
Yes, you can change your delivery appointment. In the "Delivery Appointment Confirmation" email, you can contact our DHL 2-Mann-Handling service partner directly by phone or email.
A change of appointment can only be guaranteed until 2:00 PM on the business day preceding the planned delivery.
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If you are not available when the delivery team arrives, our service partner will contact you to arrange a new delivery appointment.
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If you are not at home at the agreed delivery time and would like your shipment to be left without a personal handover, you can provide this instruction in one of the following ways:
By email: Use the "Abstellgenehmigung erteilen" ("Drop-Off Authorization") button in the delivery appointment confirmation (delivery reminder) email by 11:59 p.m. on the day before your planned delivery.
Using a signed drop-off authorization form: Place the printed, completed, and signed drop-off authorization form at the designated drop-off location and inform the local service partner by phone. Download DHL 2-Mann-Handling drop-off authorization form (only available in German)
The designated drop-off location must be on your property, dry and protected from the weather, not visible from publicly accessible areas (e.g., roads or public footpaths), and freely accessible to our driver. DHL 2-Mann-Handling reserves the right not to follow your instructions if delivery to the designated location is not possible, the location cannot be found, or it does not meet the requirements stated above.
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Are you a business customer and would you like to learn more about shipping heavy and bulky goods?
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