Why have I not received a pickup code for a Vinted shipment sent to a Packstation?

In certain cases, shipments from marketplaces such as Vinted are addressed to a Packstation without a DHL registration being available. In this specific process, the pickup code may not be transmitted as intended. This page provides information exclusively about this particular exception.

What can I do if my pickup code is missing for a Vinted shipment?

Using a dedicated form, we can check whether a pickup code can be provided retrospectively. In some cases, this is technically possible; in others, it is not.

What happens if a pickup code cannot be generated?

If a pickup code cannot be generated, the shipment will automatically be returned to the sender once the storage period has expired. Any refund or replacement will then be handled through the respective marketplace or retailer.

Does this information also apply to other pickup code issues?

No. This information relates exclusively to Vinted shipments sent to a Packstation without DHL registration and for which the pickup code is missing. Other pickup code-related issues are not covered on this page.

Important: If the pick-up code for a Vinted shipment delivered to a Packstation cannot be found

Have you ordered a shipment via Vinted to a Packstation, but cannot find the pick-up code?

What you can do now

To help us clarify the situation as quickly as possible, please follow the steps below:

1 Check your email inbox

You will receive the pickup code from DHL by email to the email address registered in your Vinted account.

Please check which email address is registered in your Vinted account.
Verify that your email address has been entered correctly and is working properly.
Please also check your spam or junk mail folder.

Note for DHL App users: Vinted shipments are currently not displayed in the Post & DHL App.

2 We will check whether the pick-up code can be provided afterwards

For many shipments, we are able to request the pick-up code again and make it available to you.

Whether this is possible depends on the technical data associated with the individual shipment.

Have your shipment checked:

Contact Form (German only)

Contact by Telephone

3 If a pick-up code cannot be generated

In some cases, it is unfortunately not possible to generate a pick-up code retrospectively.

The shipment will remain in the Packstation until the end of the storage period (7 days).
It will then be returned automatically to the sender.

Important

You may be affected if, when placing your Vinted order, you selected delivery to a specific Packstation.

For other reasons why a pick-up code may be missing (for example app-related issues, changing devices or registration matters), please refer to the Packstation Help section.

FAQ

Why can the pick-up code be missing?

Vinted uses a simplified delivery process. As part of this pilot project, we are testing new procedures designed to make parcel pick-up from a Packstation easier.

In isolated cases, the pick-up code may not be transmitted correctly. This is due to the technical process used for shipment data transmission.

We are continuously working to improve this process.

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Important: If the pick-up code for a Vinted shipment delivered to a Packstation cannot be found

What you can do now

Important

FAQ

Why can the pick-up code be missing?

Will I receive a pick-up card?

Can I redirect the shipment to a post office?

Can the delivery driver open the compartment for me?