As a Packstation customer, you still have the option of collecting your shipments from the Packstation using your customer card and the four-digit pick-up code until the end of March 2022. From then on, you will only be able to receive the pick-up code via the Post & DHL app. For security reasons, you will no longer receive an e-mail with your pick-up code.
As soon as you have activated your mobile device via the Post & DHL app, you will receive the new, scannable pick-up code directly in the app.
Please note: Once you have activated your smartphone for the new scannable pick-up code, you can only use the new collection process and will only receive the pick-up code in the app and no longer by e-mail.
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