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For various reasons (e.g., natural disasters, civil unrest), it may happen that international shipments cannot be forwarded to their intended destination for a certain period of time, and these items must be returned to the sender.
We generally communicate such information in advance. However, sudden events may sometimes force us to impose short‑notice restrictions. In such cases, we kindly ask for your understanding.
| Destinations where postal shipment of goods is temporarily not possible | Reason for return |
|---|---|
| United States of America (including Puerto Rico, as it is part of the U.S. customs territory) | Changed customs regulations. |
| Palestinian Territories | Middle East conflict in the destination country. |
| Democratic People’s Republic of Korea (North Korea) | No transport connection to the destination. |
| Haiti | No transport connection to the destination. |
| Sudan | No transport connection to the destination. |
| Yemen | Civil war in the destination country. |
| Syria | Civil war in the destination country. |
Further information for business customers is available here.
Further information for private customers can be found on the destination country’s information page.
You can also view the reason for return for your shipment in the tracking system.
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