If your Vinted parcel is ready for pick-up at a Packstation (or Poststation or DeinFach locker), DHL will send an email containing the pick-up code to your email address used for your Vinted account. If you have not received the pick-up code for your Vinted shipment, you can find further information here.

To do this, you need the Post & DHL App. 

The Post & DHL App is currently only available in German. Therefore, the instructions below are provided in English while referring to the original German button labels.

Here's how:

• Open the Packstation section in the Post & DHL App and tap Versenden.
• Answer the question "Klebt eine Versandmarke auf Ihrem Paket?" with "Nein".
• The "Meine Marken" section will open.
• Tap "+ Marke hinzufügen" and choose one of the following options:
  • "Bild mit QR-Code auswählen": Take a screenshot or photo of the QR code in the Vinted app using your smartphone and save it to your photo gallery. Then select the image/screenshot from your gallery to add the shipping label (QR code).
  • "Code manuell eingeben": Enter the PAK-ID shown below the QR code in the Vinted app and your sender postal code.
• Tap "Jetzt verbinden" to connect to the Packstation.
• Place your parcel in the opened compartment. A DHL delivery driver will print and attach the shipping label for you.

There may be several reasons for this. For example, the parcel may not have been picked up within the 7-day storage period. It may also have been returned because the packaging, addressing or condition of the shipment did not comply with DHL shipping requirements. If you require more detailed information, Vinted Customer Support will be happy to assist you.

If the shipping label was provided by Vinted in the app, please contact Vinted Customer Support.

If you purchased the shipping label directly from DHL, please contact DHL Customer Service.

No. You do not need your Post Number. To pick up your parcel, DHL will send a pick-up code to your email address used for your Vinted account.

 You now benefit from even more flexibility when sending and receiving your Vinted parcels. It's easier than ever to drop off and pick up parcels where it suits you best. DHL gives you access to more than 41,000 parcel drop-off and pick-up points across Germany, including around  19,000 DHL Packstations, Poststations and DeinFach lockers.

Yes. Your parcel can also be delivered to a DHL Poststation or a DeinFach locker. The process works similarly to a DHL Packstation, making parcel pick-up simple, convenient and flexible.

Yes. For small, non-fragile and suitable contents, you can use a tear-resistant plastic shipping film or a dimensionally stable shipping bag made of cardboard or paper.

As a plastic packaging option, for example the original packaging from an online retailer or a comparably tear-resistant shipping film is suitable. Shipping bags made of cardboard or paper may be a maximum of C4 format. They should be stable, undamaged, and as flat as possible. Simple envelopes are not suitable.

Fragile items as well as contents with sharp, pointed, or protruding parts must be placed in a sturdy box.

Also make sure the packaging fully encloses the contents, is securely closed, and remains as cuboid as possible. Remove any old barcodes and shipping labels completely or make them unreadable. The new shipping label must be clearly visible and securely attached to the largest surface.

Shipping costs depend on the service selected when booking the shipment. Please note that DHL cannot provide information about shipping prices displayed in the Vinted app.

In the Vinted app, select the shipping option "Ship to pick-up point". This will show you all available pick-up points, including nearby Packstations, on the map or in the list. You can then easily choose your preferred Packstation to receive your Vinted parcel.

If you want to send your Vinted parcel as a seller via a Packstation, you can easily select the appropriate Packstation using the DHL location finder or in the Post & DHL app. There you will be shown available Packstations near you. Shipping parcels via Packstation is possible without prior registration as a DHL customer. For app-controlled Packstations without a display, you need the Post & DHL app.

If you want to collect bonus points for using the Packstation, this is only possible if you are registered as a DHL customer. To collect bonus points, you need to enter or scan your Postnummer at the Packstation after dropping off your parcel. You can find your Postnummer, for example, in the Post & DHL app under the "Packstation" section.

You can view the status of your parcel directly in the Vinted app. You can also track your shipment as usual in the Post & DHL App or on the DHL website by entering your tracking number.