From start-up to medium-sized online retailer with service-oriented delivery by DHL 2-Mann-Handling

Logo Furnster

Industry: Furniture

Products: Sofas, beds and box-spring beds

Customer challenge

  • Reliable furniture delivery of any size to customers across Germany
  • Attractive additional services for end customers

Our solution

  • Fast and easy set-up
  • Extra services to increase customer satisfaction

Customer benefits

  • Continuous increase in shipment volumes
  • Well established in the German furniture market
Customer challenge

In 2018,, as a newly founded online shop, was faced with the challenge of delivering very large and heavy goods to its customers' homes quickly and easily. The logistics solution for sofas and beds of all sizes had to fulfil various criteria. Alongside professional delivery, the company also wanted to provide additional customer services as part of the delivery process. In addition, the future logistics partner should be able to accompany the start-up on its way to becoming a medium-sized company.


Our solution was looking for a high-quality logistics provider for its customers and decided to work with DHL 2-Mann-Handling.

As a rapidly growing start-up, quick and easy onboarding was also a key factor. With the growing volumes, an interface integration was implemented simultaneously. This enabled a prompt and uncomplicated start.

" We want to offer our customers the best possible shopping experience, and professional delivery and a high level of service are essential in this respect. Our most important goals: customer focus and reliability. With DHL 2-Mann Handling, we can offer both and keep growing."

Eugen Teichrib, CEO -

Growth means development and is actively involved in this. The company regularly gives feedback about optimization, which gets implemented together with DHL. The focus is always on improving the customer's experience.

The logistical expertise of DHL 2-Mann-Handling offers Furnster the security of reliably delivering sofas and beds of any size to the end customer anywhere in Germany. The extra services provided by DHL 2-Mann-Handling fulfil the online shop's additional requirement for a particularly high level of customer orientation: The extra services, such as track & trace, individual delivery dates, assembly service and the option of taking back packaging and dismantling old furniture, are important prerequisites for a positive customer experience at Furnster.


Customer benefits

Five years after its founding, is now a very popular online shop for sofas and beds in Germany, which is particularly known for its simple and fast shopping experience. In 2023, the online furniture retailer was voted "Trend Shop of the Year" by Computer BILD.

Since start of the cooperation was able to continuously increase the shipment volume and establish its position in the furniture market.

The customer's active involvement leads to an increase in quality and an excellent last mile shopping experience, for example by optimizing the online shop or improving track & trace for more transparency.