What will change for your shipping in 2027

Rising customer expectations, fluctuating shipping volumes, and international requirements are making shipping increasingly complex. 

For your business, this means that processes need to run reliably, remain predictable, and require as little manual effort as possible. 

The 2027 updates are designed to address exactly these challenges.

They help you manage deliveries more effectively, improve planning reliability, simplify processes, and make better use of international growth opportunities. 

Select the area that is most relevant to your business and learn more about the individual enhancements. 
 

DHL Business Customers

Four areas where the 2027 updates deliver direct benefits

Your questions about the 2027 updates

The new features will be introduced gradually throughout 2027. The respective implementation dates may vary depending on the service.

You can find the latest availability information on the detailed pages for each individual topic.

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This depends on the products, services and shipping processes you currently use.

For this reason, the new features have been grouped into four focus areas:

  • More control in delivery
  • Greater transparency and planning reliability
  • Less effort and more flexibility

  •  Growth and sustainability

Each area provides access to the changes and services that are relevant to your business.

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A dedicated detail page is available for each new feature.

There you will find information on: benefits, requirements, how the service works, required actions, frequently asked questions

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This depends on the respective new feature. While some services can be used without any technical effort, others may require adjustments to your shipping systems or shop systems.

You can find specific information about requirements and any necessary actions on the respective detail pages.

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All information relating to contract-relevant changes, service descriptions and supplementary documents is provided centrally at: dhl.de/vertragsanpassungen

Please also refer to the information provided on the respective detail pages.

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