More transparency. More reliability.

When shipment status information is missing or transit times fluctuate, reliable planning becomes more challenging.

With additional shipment information and forecasting capabilities, we provide greater transparency for your shipping operations. This enables you to plan more effectively, communicate more confidently with customers and reduce customer enquiries.

01 Transparency from the first shipping step

Synthetic Scan

The synthetic scan provides an additional collection status event within shipment tracking.

In future, the handover of your shipments will be digitally documented and made visible in shipment tracking. This creates greater transparency on the first mile. Shipment progress becomes easier for recipients to follow, while also providing documented evidence of your shipping performance for marketplaces and platforms.

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02 More transparency for better planning

DHL Laufzeitprognose (Transit time forecast)

Know in advance when your shipments are expected to be delivered. With the DHL Laufzeitprognose, you receive reliable information in the Post & DHL Business Customer Portal on expected transit times by injection point and destination region.

In addition, you receive quarterly reporting on the actual achievement of forecasted transit times.

This enables you to manage shipping operations, production planning and customer communication based on reliable data and provide your customers with a dependable expected delivery date.

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Frequently asked questions

The synthetic scan is a digital proof of collection that documents DHL's takeover of a shipment and makes this information visible in shipment tracking.

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No. Both the DHL Laufzeitprognose (Transit time forecast) and the synthetic scan are planned as included services at no additional charge.

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The DHL Laufzeitprognose (Transit time forecast) helps you plan shipping operations, production activities and recipient communication more reliably.

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DHL Laufzeitprognose (Transit time forecast) data is provided as an interactive report in the Post & DHL Business Customer Portal.

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No technical changes are required for the DHL Laufzeitprognose (Transit time forecast).

For the synthetic scan, the PAN data of your shipments must be transmitted to DHL in a timely manner and with sufficient data quality.

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