The "Second delivery attempt" service allows recipients to receive their shipment quickly and conveniently at their doorstep following an unsuccessful first delivery attempt.
Greater convenience for recipients
Time savings
Higher customer satisfaction
I am already a business customer of DHL Paket and would like to send goods with "Second delivery attempt".
I am not yet a business customer of DHL Paket but am interested in sending goods with "Second delivery attempt".
The recipient receives a second delivery directly at their front door and saves themselves the trip to a Packstation, a postal retail outlet, or a parcel shop. No pickup or scheduling required by your recipient - the package is automatically redelivered to the desired location.
Particularly attractive for companies or recipients with limited mobility, as a second delivery attempt is made for the customer.
The "Second delivery attempt" service is already included in your contract and can be ordered directly via DHL's shipping logistics system ("Ship" function in the Post & DHL Business Customer Portal). You can also use the service if you program your own systems in-house.
Send your parcels with "Second delivery attempt" service:
Online retailers with high service standards
Business customers with B2B recipients / B2B specialty mail-order businesses
Recipients with limited mobility
Shippers of high-value or time-critical goods
Furniture / furnishings
Household goods
Heavy packages
etc.
EUR 2.99 plus VAT, in addition to the parcel price.
The service fee is only charged if the first delivery was unsuccessful and a second delivery is initiated.
