Delivery to a Packstation will become significantly easier in the future. Recipients will be able to use a Packstation directly as a delivery address, even without registration and without a post number.

This helps reduce barriers in the checkout process, simplifies ordering and offers greater flexibility when receiving shipments.

Your benefits

  • Simpler ordering process
    Recipients can use Packstations without registration. 

  • Fewer barriers in checkout
    Delivery to a Packstation becomes easier to understand and easier to use. 

  • Reach more recipients
    The Packstation service will also be available to customers without DHL registration or a post number. 

  • Attractive price advantage
    For DHL Parcel and DHL Small Parcel shipments addressed directly to a Packstation, you benefit from a Packstation discount. 

What is new?

Previously, using a DHL Packstation required DHL registration and a post number.

From spring 2027, recipients will be able to select a DHL Packstation directly as their delivery address, even without DHL registration and without a post number.

DHL will inform recipients via the email address provided and will supply the collection code required for pickup at the Packstation.

This makes Packstation services easier to use and accessible to additional customer groups. 
 

What do you need to do?

To enable your customers to use the new delivery option, the required shipment data must be transmitted to DHL in good time before delivery. This includes, in particular, the recipient’s first and last name, the recipient’s email address and the address of the selected Packstation.

Please also ensure that the email address may be used for shipment-related communication and for providing the collection code.

Depending on your shop and shipping solution, adjustments to checkout processes and shipment data may be required. We therefore recommend involving the responsible departments or service providers at an early stage.

Optionally, the DHL post number API and the DHL Location Finder API can be integrated to further simplify Packstation selection during checkout. The entry of a DHL post number can continue to be offered as an optional field.

Use direct addressing to Packstation without post number

To use Packstation delivery without a Postnummer, you need a DHL business customer contract. You can find all information on shipping solutions and the next steps in the Business Customer Portal.

Become a business customer now!

For optimal checkout integration, the DHL Location Finder API and the DHL Postnummer API can be used. All technical information is available in the DHL Developer Portal.

Go to the API Developer Portal

How it works

1 Select a Packstation during checkout

The customer selects a Packstation as the delivery address during checkout. 

2 Transmit the data

You transmit the delivery address, including the Packstation number, together with the recipient’s email address to DHL. 

3 Pickup code via email

DHL sends a pickup code by email to the recipient. In addition, the code can be accessed via the shipment tracking on www.dhl.de and in the Post & DHL app.

4 Collect the shipment at the Packstation

The shipment can be collected directly from the Packstation using the collection code. 

Frequently asked questions

Recipients will be able to use a Packstation as a delivery address in the future without registration and without a Postnummer. 

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No. Collection is completed using a collection code provided by email. 

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Yes. Depending on the shop and shipping solution you use, technical adjustments may be required. 

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Required data includes the recipient's full name, the Packstation address including the Packstation number and the recipient's email address. 

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Simplified Packstation usage can increase customer satisfaction, expand the range of available delivery options and reduce shopping cart abandonment. 

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Yes. Existing Packstation discounts will continue to apply for shipments addressed directly to Packstations. 

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