3. Receive parcels
Standing in front of your Packstation, open the Post & DHL App and, in the Packstation section, tap the shipment you want to pick up. The App guides you through the next steps.
Important: For a transitional period until February 2022, existing customers can still use the method requiring a customer card and four-digit pick-up code to retrieve their shipments. From February 2022, however, this will only be possible with the new, scannable pick-up code from the Post & DHL App. As soon as the device has been enabled in the Post & DHL App, the new method will also apply to existing customers. We have summarised all of the information around the new way of using the Packstation and the new pick-up code.
For further information