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Now even more convenient

Easily use the new Packstations via the app and receive and send your parcels conveniently.

  • Receive and send parcels around the clock*
  • Using the Packstation with the Post & DHL App
  • With Packstation, you can receive your parcels in a sustainable way

*Opening hours may vary at individual locations.

How the app-controlled Packstation works

  • 1. Register

    Register for DHL Packstation and install the Post & DHL App (for Android and iOS).

    Tip: Has a shipment addressed to your home address been redirected to one of the app-controlled Packstations? Then you do not need to register. All you need is the Post & DHL App and the notification code. You can find more details below.

  • 2. Addressing a shipment

    Address your parcel to a Packstation as follows:

    The illustration shows address input fields. The following paragraph explains the correct address entry in detail.

    To receive your shipment at a Packstation, enter the following as the delivery address in three simple steps.

    1. After your first name and surname, enter your personal customer number (also known as your Postnumber) in the address suffix field. You will find these on your DHL customer card or in the Post & DHL App. If the address suffix field is not available, you can simply enter your Postnumber separated by a space after your last name.
    2. Write "Packstation"in the Street field and the three-digit number of your desired Packstation in the Building number field.
    3. Now all you need to do is enter the post code and the town of the desired Packstation. And you're done!

    You will find all Packstations with their location and addresses in the Postfinder.

  • 3. Receive parcels

    Standing in front of your Packstation, open the Post & DHL App and, in the Packstation section, tap the shipment you want to pick up. The App guides you through the next steps.

  • 4. Sending returns and other franked parcels

    Sending is possible without registration: Open the Post & DHL App, go to the Packstation area, tap on "Send" and follow the instructions.

Download the Post & DHL app now

(only available in German)

Download

Download

Has a shipment addressed to your home address been redirected to one of the new, app-controlled Packstations?

Pick-up is easy:

  • Download the Post & DHL App (for iOS and Android).
  • Take your notification code (on the notification card or in the digital notification) to the specified Packstation.
  • Open the app, click "Pick up" in the "Packstation" section and follow the instructions in the app.

Any questions?

FAQ

FAQ

The new Packstations are not operated via a display on the Packstation like the others, but rather via an app on your smartphone. The app is available for iOS and Android devices. You can receive and send parcels at the new Packstation.

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All of the functions of the Packstation Compact App are now integrated into the Post & DHL App. The Packstation Compact App will be switched off in a few weeks.

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At www.dhl.de/standorte you will always find all the Packstations near you. It is also noted there whether it is an app-controlled Packstation.

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Yes, sending returns and other franked parcels and packages is possible even without registration: simply drop off the shipment at your Packstation using the App.

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You can do this very easily here.

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Do you have any other questions about our new app-controlled Packstation?
Here you will find more answers or use our contact form. (German only)