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  1. Private Customers
  2. Delivery services
  3. Your Pickup Location
  4. DHL Packstation
  5. Packstation compact

Now even more convenient

Easily use the new Packstations via the app and receive and send your parcels conveniently.

  • Receive and send parcels around the clock*
  • Using the Packstation with the Post & DHL App
  • With Packstation, you can receive your parcels in an environmentally friendly way

*Opening hours may vary at individual locations.

How the app-controlled Packstation works

Icon register

1. Register

Register for DHL Packstation and install the Post & DHL App (for Android and iOS).

Tip: Has a shipment addressed to your home address been redirected to one of the app-controlled Packstations? Then you do not need to register. All you need is the Post & DHL App and the notification code.
You can find more details below.

Icon adressing shipment

2. Addressing a shipment

To receive a parcel at the Packstation, enter your name, Postnumber and the postcode and town of your chosen Packstation as the delivery address. As soon as your parcel arrives, you will be informed by e-mail and in the Post & DHL App and receive your pick-up code.

mTAN Sendung adressieren
Icon receive

3. Receive parcels

Standing in front of your Packstation, open the Post & DHL App and, in the Packstation section, tap the shipment you want to pick up. The App guides you through the next steps.

Icon Sending and return

4. Sending returns and other franked parcels

Sending is possible without registration: Open the Post & DHL App, go to the Packstation area, tap on "Send" and follow the instructions.

Download the Post & DHL app now

(only available in German)

Download

Download

Has a shipment addressed to your home address been redirected to one of the new, app-controlled Packstations?

Pick-up is easy:

  • Download the Post & DHL App (for iOS and Android).
  • Take your notification code (on the notification card or in the digital notification) to the specified Packstation.
  • Open the app, click "Pick up" in the "Packstation" section and follow the instructions in the app.

Any questions?

FAQ

The new Packstations are not operated via a display on the Packstation like the others, but rather via an app on your smartphone. The app is available for iOS and Android devices. You can receive and send parcels at the new Packstation.

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Thank you for your feedback.

All of the functions of the Packstation Compact App are now integrated into the Post & DHL App. The Packstation Compact App will be switched off in a few weeks.

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At www.dhl.de/standorte you will always find all the Packstations near you. It is also noted there whether it is an app-controlled Packstation.

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Yes, sending returns and other franked parcels and packages is possible even without registration: simply drop off the shipment at your Packstation using the App.

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You can do this very easily here.

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Do you have any other questions about our new app-controlled Packstation?
Here you will find more answers or use our contact form. (German only)

Packstation in general

Find here informations about Packstation in general.