Help with charges for my international parcel

We're sorry about that. Please contact our customer service using this form. We’re happy to help and will review your request.

We’re sorry about that. Please contact our customer service using this form. We’re happy to help and will review your request.

Of course! To do so, please create a customer account in the Deutsche Post online shop and register there as a self-declarant. You can update your recipient information at any time or remove your self-declarant registration again.

Customs clearance for dutiable letters and parcels must then always be completed by you personally at the responsible customs office. The delivery assignment of Deutsche Post DHL ends once the item is forwarded to the relevant customs office.

The disbursement fee of EUR 7.50 does not apply in this case.

Creating a customer account does not come with any obligations. You may use it solely for managing your self-declarant status.

However, you can also use the account for other services offered in the Deutsche Post shop without the need for an additional registration.

Deutsche Post performs customs clearance on your behalf and advances the applicable customs duties until delivery.

The delivery agent or retail staff will then collect these customs charges together with the disbursement fee from the recipient.

The disbursement fee covers the costs and administrative effort incurred during postal customs clearance so that your shipment can be delivered.

Please submit your appeal to your responsible customs office. Only the customs office can amend customs charges (e.g., import duties) afterward.

You can find the contact details for the relevant customs office on your assessment notice.
Important: Customs charges are determined by German Customs and cannot be refunded by Deutsche Post DHL.

We will refund the disbursement fee if it was charged without justification. Please contact our customer service using this form.

We’re happy to help and will review your request.