Ensure satisfaction for particularly demanding customers with DHL 2-Mann-Handling

Logo ekomia

Industry: Furniture

Products: Beds, wardrobes, sideboards, dining tables, chairs, shelves

Customer challenge

  • High-quality delivery of ecological design furniture
  • Transparent communication with the end customer

Our solution

  • Reliable and fast delivery to end customers

  • Attractive additional services for end customers

Cutomer benefits

  • Tripling of the shipment volume
  • Time savings and transparency thanks to DeliverIT customer portal
Customer challenge

ekomia started 10 years ago and is now a sought-after label for ecological design furniture. The used wood, oil, colours and also the packaging are sustainable. So far, only a few market players offer this. The special furniture is popular with very demanding customers who usually ask a lot of questions and expect high-quality delivery.

The challenge for the online furniture retailer, still young in 2014, was to deliver particularly large and heavy goods such as beds, tables and shelves quickly to recipients throughout Germany and also to satisfy the requirement for transparent customer communication.


Our solution

For the large and bulky goods, ekomia worked with a freight forwarding network with whose services they were dissatisfied. There was no proper IT system and customers usually had to wait five weeks for their furniture to be delivered. ekomia also missed fast communication to the end customer. Therefore, the start-up was looking for a reliable logistics solution with fast delivery times and customer-focused communication.

" We needed a reliable partner with fast shipping and easy handling because no customer likes to wait for their furniture. With DHL 2MH we have the "best-fit" and can also bring our ideas into the cooperation. We feel very valued as a partner and in good hands."

Jekaterina Piechura, CEO - ekomia


The logistical expertise of DHL 2-Mann-Handling with fast delivery and easy handling was the perfect solution. The simple processes, which allow to fully focus on core tasks, are another advantage for the furniture retailer.

The transparency via the DeliverIT service portal is also excellent and the time saved is a particular plus for ekomia. Due to the good partnership and the regular exchange, it was possible to implement little IT innovations that ensure further process improvements.


Customer benefits

Started as a small family business without investors, the company has grown in a slow and economic way. Since 2019, the shipment volume has tripled and the market position has strengthened.

The IT-connection and the use of the DeliverIT service portal, which has been continuously developed, brings great time savings and transparency.

By working with DHL 2-Mann-Handling, ekomia is able to impress customers with various services such as furniture assembly, simple disposal and returns processing, as well as fast delivery times and customer-oriented communication. In the future, ekomia is planning further growth in other European countries, which is to be achieved through deliveries to Austria, Switzerland and Luxembourg.